Welcome to the Roxom Help Center!

What is Roxom?

Where can I use Roxom?

What are Futures and how do they work on Roxom?

How to place and manage a trade on Roxom

How funding payments work (and when you pay or receive)

What happens if my position is liquidated?

Order behavior during market closures

How do I view my open orders in Derivatives

Why is the Mark Price different from the last traded price?

Understanding your Margin Ratio and Liquidation Price

What is Auto-Deleveraging (ADL) and can it affect me?

What is the Insurance Fund and how does it protect me?

Why was my stop loss triggered at a different price?

How to Complete Your Account Verification (KYC)

Accepted Documents for Identity Verification

Proof of Address: What Is Accepted and How to Submit It

Why Was My KYC Verification Rejected?

Restricted Countries and Nationalities

Need Help verifying your number

How to deposit Bitcoin (BTC) into my Roxom account

How to withdraw Bitcoin (BTC) from your Roxom account

What is the withdrawal limit in Roxom?

How do I check the status of my withdrawal?

What security settings are required to withdraw BTC from Roxom?

Why are my withdrawals temporarily restricted?

Why can’t I withdraw BTC right now?

How to Secure My Roxom Account

How to Create a Roxom Account

How to Log In to Your Roxom Account

Password & OTP

My email access code expired, what should I do?

Account Restrictions: What You Need to Know

How to Disable Your Roxom Account

Beware of phishing scams

Can I access Roxom from mobile devices?