> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roxom.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to contact Roxom and join our community

> Learn where to contact Roxom for support, business inquiries, partnerships, and how to join our official community channels.

This article explains **where to find Roxom**, how to contact the right team, and which official channels to use depending on your needs.

***

## Support and account assistance

Roxom’s primary support channel is **Roxy**, our AI support agent.

Roxy is designed to help you quickly with:

* Account access issues
* KYC or verification questions
* Technical problems
* Trading or platform-related inquiries

If your request requires human assistance, **Roxy will seamlessly transfer the conversation to one of our Customer Success Engineers (CSEs)** for further support.

<Note>
  You can also contact our support team directly at [help@roxom.com](mailto:help@roxom.com) if you are unable to reach Roxy or prefer email support.
</Note>

***

## Business, partnerships, and institutional inquiries

For business-related conversations, institutional access, or partnerships, please contact:

**Email:** `business@roxom.com`

This channel is intended for:

* Institutional traders
* Market makers
* Strategic partnerships
* Commercial or business inquiries

<Tip>
  Looking for large trade execution or personalized OTC services? Contact our [Institutional OTC desk](/help-center/about-roxom/institutional-otc-desk) at [otc@roxom.com](mailto:otc@roxom.com).
</Tip>

***

## Community and official channels

Stay up to date and connect with Roxom through our official communication channels:

### Roxom Official

* **X (Twitter):** [https://x.com/roxom](https://x.com/roxom)
* **LinkedIn:** [https://www.linkedin.com/company/roxom/](https://www.linkedin.com/company/roxom/)
* **YouTube:** [https://www.youtube.com/@roxom.markets](https://www.youtube.com/@roxom.markets)
* **Telegram (EN):** [https://t.me/+Wy5fbsYjl0UyNzZh?kid=33JV31](https://t.me/+Wy5fbsYjl0UyNzZh?kid=33JV31)
* **Telegram (ES):** [https://t.me/roxomES](https://t.me/roxomES)

<Warning>
  Always make sure you are interacting with official Roxom channels.
</Warning>

***

## Partner program and external proposals

Roxom is open to collaborating with creators, influencers, and community leaders.

This includes:

* Higher or customized commission structures
* Co-marketing and content collaborations
* Community growth initiatives

<Tip>
  To get started, [apply through the Partner Program form](https://form.typeform.com/to/euu5FFzS) or contact us directly at:

  Email: [business@roxom.com](mailto:business@roxom.com)
</Tip>

***

## Security reminder

For your safety:

* Roxom will **never** ask for your password, private keys, or funds
* Be cautious of impersonators or unofficial accounts
* If you notice suspicious activity, report it immediately to `help@roxom.com`

***

Using the correct channel helps us respond faster and keeps communication clear and secure.