> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roxom.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to complete your account verification (KYC)

> Follow step-by-step instructions to complete your Roxom KYC verification using a government-issued ID and liveness check.

To trade on Roxom, your account must be verified. This quick process, also known as **KYC (Know Your Customer)**, helps us ensure a safe and compliant platform for everyone.

In this guide, you'll learn:

* Why account verification is required
* What information you need to provide
* How to complete the process step by step

***

## What is account verification?

Account Verification (KYC) is the process where you confirm your identity by submitting:

* A valid **government-issued ID**: only **national ID** or **passport** are accepted *(Driver's licenses or residence permits are not valid)*
* A **liveness check selfie**, where you'll be asked to **turn your head** using your device's camera

This helps ensure that every account belongs to a real person and prevents identity fraud.

***

## Why is it required?

Completing your account verification allows you to:

* Trade on the platform
* Deposit and withdraw Bitcoin
* Activate your account for crypto market access

It also helps Roxom comply with international regulations (AML, CTF) and provide a secure environment for all users.

***

## What can I do without verification?

If you skip verification, you'll still be able to:

* Explore the platform

But you **won't be able to deposit, trade, or withdraw** until your account is verified.

***

## How to verify your account

You can start your verification in two ways:

* Right after registration (as part of the onboarding)
* Anytime from the header: open your **profile menu** and go to [**Identification**](https://roxom.com/user/identification)

<Steps>
  <Step title="Step - Start Crypto Access Verification" stepNumber={1}>
    Click **Start Crypto Verification** to begin the first level of verification, required for:

    * Depositing and withdrawing BTC
    * Trading crypto spot assets and BTC-denominated derivatives
  </Step>

  <Step title="Step - Submit your information" stepNumber={2}>
    You'll need to:

    * Select your **country** and choose a valid document (**national ID or passport**)
    * Use your **device's camera** to take a **live photo** of your document *(Document uploads are not accepted)*
    * Complete a **liveness selfie** by following on-screen instructions (you'll be asked to turn your head)

    <Tip>
      You can complete this process from your **computer or mobile device**, as long as the camera is working properly. Make sure you're in a quiet and well-lit place to avoid delays.
    </Tip>

    In some cases, we may ask for **additional information**, such as:

    * A **Proof of Address (PoA)**
    * A declaration or documentation related to your **source of funds** These requests are part of our compliance process and help us keep the platform safe and globally compliant.
  </Step>

  <Step title="Step - Wait for confirmation" stepNumber={3}>
    Most verifications are reviewed within minutes. You'll get an email as soon as your account is approved, or if we need **corrections** or **additional information**.
  </Step>
</Steps>

***

## Video guide

Need visual guidance? Watch this step-by-step video tutorial to help you complete the verification process:

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/e6fauFYG3JA" title="How to complete your KYC verification on Roxom" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

***

## Having trouble?

If your verification is rejected, you'll receive an email with the reason.

<Warning>
  If your KYC is rejected due to **compliance or regulatory reasons**, the decision is final and cannot be overridden. However, if the rejection was caused by **image quality or incorrect uploads**, you may be able to resubmit your documents. Check the rejection email for details.
</Warning>

## Need help?

Still have questions? You can speak to **Roxy**, our AI support assistant, available 24/7 in the chat bubble at the bottom right of your screen.

You can also contact our support team directly at [help@roxom.com](mailto:help@roxom.com).

***

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