> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roxom.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Need help verifying your number

> Troubleshoot SMS verification issues and get your code delivered.

If you didn't receive the 6-digit code via SMS to verify your phone number, don't worry! Here are some quick steps to help you out:

***

## 1. Make sure your phone number is correct

* Double-check that you **selected the correct country** from the dropdown and entered your **phone number without spaces or special characters**.
* Example: Enter **2914320702**, not **291 432 0702** or **(291) 432-0702**.

***

## 2. Wait a few minutes

* Sometimes, SMS delivery may take a little longer depending on your mobile carrier.
* Please wait up to **5 minutes** before requesting a new code.

***

## 3. Check your mobile signal

* Ensure your phone has a **strong mobile network connection** (Wi-Fi won't help here since the code comes via SMS).
* Try toggling **Airplane Mode** on and off to refresh your network connection.

***

## 4. Click "Resend code"

* If the code hasn't arrived after a few minutes, use the **"Resend code"** option that appears below the input boxes.
* You can request a new code after **60 seconds**.

***

## 5. Restart your phone

* Sometimes restarting your phone can help reset the connection to your mobile network and allow the SMS to come through.

***

## 6. Try with another phone number

* If you have access to a different number, try using it to complete the verification.

***

## Still no luck?

Please include when contacting support:

* The phone number you're trying to verify (including the country code from the dropdown)
* The approximate time you requested the OTP

## Need help?

Still have questions? You can speak to **Roxy**, our AI support assistant, available 24/7 in the chat bubble at the bottom right of your screen.

You can also contact our support team directly at [help@roxom.com](mailto:help@roxom.com).

***

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