> ## Documentation Index > Fetch the complete documentation index at: https://docs.roxom.com/llms.txt > Use this file to discover all available pages before exploring further. # Proof of address: what is accepted and how to submit it > Learn which documents are accepted as proof of address for Roxom KYC and how to submit them correctly. As part of our **KYC (Know Your Customer)** process, we may ask you to provide a **proof of residential address**. This helps us ensure compliance with international regulations and verify that your account details are accurate. *** ## What documents are accepted? Your proof of address must clearly show **your full name, residential address, and the issue date**. We accept the following types of documents: * **Utility bill** (electricity, water, gas, internet, or landline phone), issued within the **last 3 months** * **Bank or credit card statement**, issued within the **last 3 months** * **Rental agreement or lease contract**, **signed and dated** *** ## Document guidelines * The document **must be recent** (within the last 3 months, unless it's a long-term rental contract). * **All details must be clearly visible** (no blurriness, glare, or cropped sections). * Accepted file formats: **JPG, PNG, HEIC, WEBP, or PDF** (maximum 50 MB). * **Only one document** is required for proof of address. *** ## How to submit it 1. Take a **clear photo** or upload a **scanned copy** of your document. 2. Ensure the document shows your **full name, address, and issue date**. 3. Upload the file via the **Upload file** section in the KYC flow. *** ## Need help? Still have questions? You can speak to **Roxy**, our AI support assistant, available 24/7 in the chat bubble at the bottom right of your screen. You can also contact our support team directly at [help@roxom.com](mailto:help@roxom.com). *** ## Related articles Open article Open article