## Prices aren't updating Check **FEED** in the bottom-right corner of the terminal. **LIVE** means the market-data connection is working. If it shows anything else, reload the page. US stock quotes are delayed about 15 minutes and are marked **DELAYED**; that is expected. ## I see blurred or locked rows Some data is limited by access level. The lock line in the window says what unlocks it (for example *"Sign up free to see all 40 holders"* or *"Start your 14-day trial…"*). See [Plans and access](/help-center/roxom-pro/getting-started/plans-and-access). ## What I type doesn't go to the command line When you click inside a window, that window receives your typing. Press ESC, ` or ⌘/Ctrl + K, or click the command line, to go back. ## A window doesn't change when I pick a ticker The window may be **pinned** or on a different link group. Click its link badge in the title bar and choose a group or **Follow selection**. See [Linking windows](/help-center/roxom-pro/getting-started/linking-windows). ## I changed a built-in layout and want it back Type `LP RESET` or open **▾** on the layout tab and choose **Reset to the original**. If you want to keep your changes, save them first with **SAVE AS NEW LAYOUT**. ## My layouts aren't on my other computer Layouts sync across devices with Pro. Without Pro they are saved only in the browser where you made them. ## I can't trade from the ticket - If the button says **LOG IN TO BUY…**, sign in first. - Live orders need [identity verification (KYC)](/help-center/kyc/how-to-complete-your-account-verification-kyc). - **Trading paused for this market** means the market is closed or paused right now. - Check that you have enough balance in the currency you pay with. Move funds from Funding to Trading in `ACCT` if needed. ## My alerts don't notify me - Open the **CHANNELS** tab in `ALRT` and check your email, Telegram, Discord or webhook settings. - For browser notifications, choose **Allow desktop notifications** in the ALRT window menu and allow them in your browser. - Make sure the alarm is turned on, and re-arm it if it already fired and is set to **ONCE**. ## Report a bug or contact support Type `ERR` and press ENTER to report a bug or get help. You can also [contact Roxom](/help-center/about-roxom/how-to-contact-roxom).