> ## Documentation Index > Fetch the complete documentation index at: https://docs.roxom.com/llms.txt > Use this file to discover all available pages before exploring further. # Account restrictions: what you need to know > Understand why your account may be restricted and how to resolve it. At Roxom, your security is our top priority. To maintain a safe and compliant trading environment, we occasionally need to verify account activity. When this happens, we may temporarily restrict your account until we complete the review. ## Why is my account restricted? Our systems continuously monitor for unusual or potentially high-risk activity. If something is flagged, we may request additional documentation to confirm that everything is in order. This is a standard security process and does not necessarily mean you've done anything wrong. ## What do I need to do? 1. **Check your email:** We’ve sent you a message with instructions on what documents are needed. 2. **Respond promptly:** You must send the requested documentation within **10 days**. 3. **Reminder:** If we don’t receive a response after 5 days, we’ll send you a follow-up email. ## What happens if I don’t respond? If we don’t receive the requested information within the 10-day period: * Your account may be **permanently closed**. * Any **open positions may be liquidated**. * In some cases, **you may lose access to your funds**. These actions are final and cannot be reversed. ## Need help? If you didn’t receive the email or have questions about the documentation, reach out to our support team at [help@roxom.com](mailto:help@roxom.com). We’re here to assist you through the process. **Important:** This process is time-sensitive. To avoid permanent restrictions, make sure to reply to the email we sent with the requested documents. *** ## Related articles How to verify Roxom communications and avoid phishing. Open article