> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roxom.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to delete your Roxom account

> Learn how to permanently delete your Roxom account, what the requirements are, and what to expect after deletion.

If you want to permanently close your Roxom account, you can request a **full account deletion**. This is an irreversible action, once your account is deleted, it cannot be recovered.

***

## Requirements before deleting your account

Before you can proceed with account deletion, you must meet the following conditions:

* **No open positions**: close all active trades
* **No open orders**: cancel all pending orders
* **Zero account balance**: withdraw all remaining funds

If any of these conditions are not met, you will need to resolve them before the deletion can be processed.

***

## How to delete your account

1. From the header, open your **profile menu** and go to **Security**.

2) Scroll down to the **Account Management** section and click **Delete Account**

<Frame caption="The Delete Account option is located under Account Management in the Security settings.">
  <img src="https://mintcdn.com/roxom/zrJfJpzRxarzFD-C/help-center/security-access/images/delete-account-security-page.png?fit=max&auto=format&n=zrJfJpzRxarzFD-C&q=85&s=a6688e8bb43787b1b2c459746a31858f" alt="Security settings page showing the Delete Account option" width="1920" height="938" data-path="help-center/security-access/images/delete-account-security-page.png" />
</Frame>

3. Review the information on the confirmation screen
4. Click **Continue** to start the deletion process

<Frame caption="Confirmation screen before proceeding with account deletion.">
  <img src="https://mintcdn.com/roxom/zrJfJpzRxarzFD-C/help-center/security-access/images/delete-account-confirmation.png?fit=max&auto=format&n=zrJfJpzRxarzFD-C&q=85&s=764f085ebb9212e7a5e13fd4bc7d5ceb" alt="Delete account confirmation dialog" width="459" height="691" data-path="help-center/security-access/images/delete-account-confirmation.png" />
</Frame>

5. You will be guided through the final steps of the deletion process:
   * You may be asked to share **feedback** about why you are leaving
   * You can choose to be **transferred to a support agent** if you need further assistance
   * Once confirmed, the deletion request will be processed

***

## What happens after your account is deleted?

* Your account is **permanently closed**: you will no longer be able to sign in or access it
* Certain information will be retained as required by law (for example, tax and compliance purposes). You can learn more in our [Privacy Notice](https://roxom.com/privacy)
* You can request your transaction history through our support team at any time

***

## Can I come back to Roxom after deleting my account?

Yes, but you will need to:

* **Register with a different email address**: the original email can never be used again on Roxom
* **Complete the KYC (identity verification) process again** from scratch
* Go through the full onboarding process as a new user

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## Important reminders

* **Account deletion is permanent and irreversible**: make sure this is what you want before proceeding
* **Never share your login codes or security credentials with anyone**
* **Roxom will never ask for your Passkey, Authenticator App code, or email OTP**
* The only official channels to manage your account are:
  * [**help@roxom.com**](mailto:help@roxom.com), our official support email
  * The in-platform support assistant

If you receive a suspicious message or have doubts, contact us directly through these channels.

***

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