| Contents | |
|---|---|
| 1. Definitions | 2 |
| 2. Account Opening | 4 |
| 3. Internationally Restricted Jurisdictions | 5 |
| 4. Use of the Platform Services | 5 |
| 5. Custody and Exchange Services | 5 |
| 6. Synthetic Derivatives Trading (Options and Futures) | 7 |
| 7. Use of SPOT Services | 10 |
| 8. Fees | 13 |
| 9. Deposits | 13 |
| 10. Risks Associated with Digital Assets | 13 |
| 11. Proper Use of the Account | 13 |
| 12. Account Confidentiality and Security | 14 |
| 13. Suspension or Termination | 14 |
| 14. Account Closure at the User’s Request | 15 |
| 15. Intellectual Property | 15 |
| 16. Limitation of Liability | 15 |
| 17. No Financial or Legal Advice | 18 |
| 18. External Links/Access to Third‑Party Applications | 18 |
| 19. Death of the Account Holder | 18 |
| 20. Supported Digital Assets | 18 |
| 21. Severability | 19 |
| 22. Assignment | 19 |
| 23. Customer‑Service Channels and Means of Notice | 19 |
| 24. User Information Channels | 19 |
| 25. Contact with Company Personnel | 20 |
| 26. Jurisdiction and Applicable Law | 20 |
| 27. Financial System Superintendency Contact | 21 |
(i) Perpetual Futures: Contracts obliging the parties to buy or sell an underlying digital asset at a previously agreed price, but without a specific date.
(ii) Options: Contracts granting the holder the right, but not the obligation, to buy or sell an underlying digital asset at a specific price before or on a given date. Dust: Fractional remainders resulting from transactions; these small values are automatically returned to the user. Filled: An order executed completely under the terms set by the user. Frozen: Assets temporarily unavailable for trading due to pending orders, court garnishments, suspected fraud, or other reasons. Funding Rates: Periodic payments between perpetual‑futures traders to keep the contract price close to the market (spot) price. Traders in long positions pay shorts when the contract price is above spot, and vice versa. Limit Order: Allows the user to set a specific price to buy or sell an asset; such orders remain in the order book until the market reaches the indicated price. Maker: User who places an order in the order book that adds liquidity to the market, generally through Limit Orders. Market Order: Order that is executed immediately at the best price available in the market. It includes a maximum permitted slippage of 2 % and a fail‑over mechanism to source external liquidity if necessary. Order: Instruction to execute a trade (pending or active). Partially Cancelled: Status of an order that is cancelled after being partially executed. Applies only to limit orders. Partially Filled: Order that is executed in part because there is limited liquidity at the set price. Website: Official Company website: https://roxom.com. Passkey: Password‑less authentication system based on biometrics or secure devices. Position: Result of an already executed order that represents market exposure. Quote: In a trading pair, the second asset (e.g., USDT in BTC/USDT). Its value indicates how many units of the quote asset are needed to buy one unit of the base asset. Roxom Terminal: Platform showing the status of global markets denominated in Bitcoin, providing real‑time data for analysis and investment decisions. Rule Book: A technical document governing the trading of derivative products on the Platform, binding in nature and available at https://rulebook.roxom.com/. It forms an integral part of these Terms and Conditions. Synthetic Instruments: Financial instruments that replicate the value of real assets such as shares, commodities, or cryptocurrencies without directly holding them, using smart contracts or financial derivatives. Sell: Sell order for a given pair. In BTC/USDT, a sell order delivers BTC in exchange for receiving USDT. Exchange Service: Enables the purchase, sale, or exchange of digital or financial assets, such as cryptocurrencies or shares, facilitating transactions between users or with the market. Custody Service: Solution that ensures the security and storage of digital or financial assets on behalf of users. Slippage: Difference between the expected price of a trade and the final execution price, common in low‑liquidity markets or large orders. Stablecoins: Crypto‑assets pegged to stable assets such as fiat currencies to reduce market volatility. Step Size: Field length in which values are entered, e.g., up to eight decimal places for Bitcoin. Strike Price (Exercise Price): Fixed price set in an options contract at which the buyer may buy (Call) or sell (Put) the underlying asset when exercising the option. Taker: User who executes an order that removes liquidity from the order book, as with Market Orders. Total: Sum of available (Available) and frozen (Frozen) assets. Trading: Activity of buying and selling financial assets with the goal of profiting from price fluctuations. Tokens: Digital assets created on an existing blockchain that represent rights, services, or financial assets. Unfilled: Order that remains in the order book because it finds no counterparty in the market due to lack of liquidity or incompatible prices. User: Natural or legal person, with legal capacity under his/her country’s laws, who accepts the T&C to access the custody service. Authorized User: An individual who, in compliance with the Platform’s requirements, has been duly authorized to operate on behalf of a legal entity. **Virtual Assistant (Roxy): **A Company-operated, AI-powered support tool integrated into the Platform’s customer-service channels. Roxy provides operational guidance based on the Company’s knowledge base and policies. Roxy is not a person, does not provide financial or legal advice, and its responses may contain errors or omissions. In case of discrepancy, the Company’s official policies, Rule Book, and communications prevail. 2. Account Opening 2.1 To open an Account on the Platform, the User must provide, under oath, all requested information truthfully, accurately, and completely. 2.2 The User undertakes to keep all requested information up to date and will be solely liable for any damage caused by failure to do so. Each User may hold only one Account on the Platform. 2.3 The User is responsible for maintaining the confidentiality of his/her access credentials. Any activity carried out from the Account will be deemed to have been performed by the User. 2.4 The User accesses the Account by entering his/her e‑mail address and generating a passkey that enables password‑less authentication using biometrics or a secure device to verify identity. To configure a passkey and/or log in from a new device, the User must generate a login OTP Key via the registered e‑mail. The User is obliged to keep the login OTP confidential; it will be sent to the registered e‑mail at the User’s request. Consequently, the User is solely and exclusively responsible for all operations carried out in the Account. The User undertakes to notify immediately and by reliable means of any unauthorized use of the Account, as well as any access or attempted access by unauthorized third parties. 2.5 If the User has login difficulties, he/she must send an e‑mail from the address used to register to [email protected]. 2.6 The Company adopts reasonable measures to protect the security of information and the digital assets in custody. However, it shall not be liable for losses arising from external attacks, security breaches not attributable to the Company, or any other circumstance beyond its control, provided the Company has implemented reasonable and industry‑standard security controls. 2.7 The Company will never ask the User for confidential information such as passwords through unofficial channels. 2.8 When the User is a Legal Entity, it represents and warrants that the individual completing the account opening process on its behalf (hereinafter, the “Authorized Representative”) has sufficient legal authority to bind the entity to these T&C and to operations on the Platform. The Authorized Representative shall be responsible for maintaining the accuracy and validity of the corporate documentation submitted during the identity verification process (KYB). The Company may request, at any time, additional documentation to verify such authority and representation. 2.9 Notification of Structural Changes: When the User is a Legal Entity, it agrees to notify Roxom Markets of any relevant structural changes within a maximum period of ten (10) business days from the date such change becomes effective.
Structural changes shall include, without limitation: (i) Changes in the shareholding structure or equity participation; (ii) Changes in legal representatives, directors, or officers; (iii) Replacement of the Authorized Representative; (iv) Changes to the registered address or operational headquarters; (v) Mergers, spin-offs, dissolutions, or corporate transformations; (vi) Modification of ultimate beneficial owners (UBOs); and (vii) Any other change affecting the entity’s identity, control, representation, or legal capacity. Failure to comply with this obligation may result in the temporary suspension or termination of access to the Platform, without prejudice to any other measures Roxom Markets may deem necessary for regulatory compliance. 3. Internationally Restricted Jurisdictions
3.1 There are countries in which, due to international restrictions or commercial decisions, account opening is not available. Regarding commercial decisions, the Company will determine in which jurisdictions it may provide the Services. Under the Company’s policies, the following jurisdictions are restricted from using the services: United States, Iran, Myanmar, North Korea, China, Russia. 3.2 The foregoing are considered by the Company to be jurisdictions in which it reserves the right to render its services, either because they are high‑risk or because they have weak measures for the prevention of money laundering and terrorism financing (AML/CFT/CPF) or because they have strategic AML/CFT/CPF deficiencies under international or local standards.
The Company reserves the right to reject the registration of a new Account for persons whose nationality or citizenship is U.S., U.S. Virgin Islands, or Puerto Rico, or for those who, without being citizens or natives, reside in those countries.
The Company reserves the right to refuse the registration of a new Account at its sole discretion and/or under applicable regulations. 4. Use of the Platform Services
4.1 The Company allows users to open an account on its platform, accessible exclusively through the Company’s website. By creating an account, the User may access the following services:
a) Custody and Exchange of Bitcoin (BTC) and other Digital Assets.
b) Trading of Synthetic Derivatives (Options and Futures). 4.2. The provision of these services is structured based on the coexistence of two legally independent agreements between the User and the Company:
A Mandate Agreement, through which the User instructs the Company to execute operations on their behalf, including trading and derivatives transactions; and A Deposit (Custody) Agreement, through which the Company commits to securely safeguard the User’s digital assets. 4.3. As part of the contractual relationship between the User and the Company, the opening and use of the Account implies not only authorization to execute transactions (mandate), but also the deposit and safekeeping of the User’s digital assets in wallets enabled by the Company (custody). The latter activity generates operational costs related to the security, maintenance, and management of such assets, even when the User is not actively operating. In this regard, and with the aim of encouraging active use of the Platform, the Company shall fully waive the custody fee while both agreements — the Mandate and the Deposit — remain in force and active. This waiver is granted automatically and will remain in effect as long as the User maintains a complete contractual relationship with the Company. If the Mandate Agreement is terminated, whether by the User or the Company, the waiver shall cease to apply, and a custody fee will begin to be charged on the remaining balance held in the Account. 4.4. The purpose of this fee is to cover the operational and security costs associated with maintaining inactive balances. The amount and conditions of the fee shall be duly communicated to the User prior to its application and shall at all times comply with applicable regulations. 5. Custody and Exchange Services
5.1 The Company offers users a custody service for Bitcoin (BTC) and crypto‑assets (including Cryptocurrencies, Tokens, and Stablecoins) through its platform. This service enables the User to securely safeguard BTC and crypto‑assets, make transfers, and manage digital assets from the account registered on the Platform. The crypto‑assets that may be bought or sold on the Platform are exhaustively listed there. The User understands and agrees that the Company merely offers the crypto‑asset buy‑sell service and has no influence over their value, volatility, or characteristics. At the Company’s sole discretion, additional crypto‑assets may be added, or one or more of the currently supported assets may cease to be supported, if deemed appropriate. Under no circumstances is the Company obliged to add or cease supporting crypto‑assets other than the current ones. 5.2 The User will use the service to receive (cash in) and send (cash out) BTC and crypto‑assets: 5.2.1 Cash In:
To receive BTC and crypto‑assets, the User must access the Platform account and copy the address data provided by the Company. The User is solely responsible for executing transfer instructions to credit BTC and crypto‑assets to that address. It is essential that the User carefully verify the wallet address and the network used for the transfer. The Company is not liable for address errors, incorrect network selection, or any loss of funds resulting from transfers made erroneously by the User. 5.2.2 Cash Out:
To withdraw BTC and crypto‑assets, the User must access the Platform account and enter the destination address data. The User is solely responsible for executing transfer instructions to withdraw BTC and crypto‑assets from that address. It is essential that the User carefully verify the wallet address and the network used for the transfer. The Company is not liable for address errors, incorrect network selection, or any loss of funds resulting from transfers made erroneously by the User. 5.3 The User agrees that any transfer of BTC and crypto‑assets to the Platform wallet must bear network costs (fees), which will be determined by network conditions at the time of the transaction. These costs are non‑refundable and are exclusively the User’s responsibility. Likewise, the User agrees that any transfer of BTC and crypto‑assets from the Platform wallet must bear the established commissions, which are variable and determined at the time of the transaction. These costs are non‑refundable and are exclusively the User’s responsibility. 5.4 Once BTC and crypto‑assets are credited to the provided wallet, the User may issue transfer instructions directly from the Platform account. All transfer instructions are irreversible. The User is solely responsible for ensuring that transfer data, including destination address and network, are correct before issuing the instruction. 5.5 If the User requests the cancellation of an issued instruction, the Company does not guarantee that it will be possible to stop the transfer before execution. Once executed, the transaction cannot be reversed under any circumstance. 5.6 The Company recommends that the User take the necessary precautions when operating with BTC and confirm the details of all transactions before execution. 5.7 Limitation of Liability
5.7.1 The Company shall not be liable for losses resulting from cyber‑attacks, hacks, malware, or other illicit activities, provided that reasonable security measures in accordance with industry standards have been implemented. 5.7.2 The Company shall not be liable for losses arising from force‑majeure events such as blockchain‑network failures, power‑supply interruptions, natural disasters, political conflicts, or other events beyond its reasonable control. 5.7.3 User error responsibility. The User acknowledges that he/she is solely responsible for verifying the compatible networks for depositing crypto‑assets supported by the Platform and undertakes to bear the costs associated with such operations. The Company is not liable for transfers made via incorrect networks or unsupported crypto‑assets. The User understands and accepts that such operations may result in the loss of the crypto‑assets sent. 5.7.4 If the User mistakenly sends crypto‑assets that are not listed on the Platform or via an unsupported network, those assets will not be reflected in the account. The User acknowledges and agrees that the Company only provides services for the crypto‑assets specifically listed on the Platform and is under no obligation to accept unlisted assets or process operations related to them. 6. Synthetic Derivatives Trading (Options and Futures) 6.1 The Company provides users with access to a trading system for operating option contracts and perpetual‑futures contracts based on digital assets (digital‑asset derivatives). These option and perpetual‑futures contracts are synthetic digital‑asset instruments that allow users to speculate on the future price of certain digital assets without the need to hold the underlying asset directly. 6.2 The Company reserves the exclusive right to determine which digital assets will be available for trading in option and/or perpetual‑futures contracts, as well as to modify, remove, or include assets without prior notice. These contracts always settle in BTC, which acts as the settlement asset. The Company reserves the right to select which assets will be traded as derivative assets. 6.3 Options Trading 6.3.1 Options are financial contracts that grant the user the right, but not the obligation, to buy (Call) or sell (Put) an underlying crypto‑asset at a predetermined price (“Strike Price”) on a specific date (Expiration Date). 6.3.2 The buyer or seller must pay a premium, which is the cost of the contract. 6.3.3 Parties involved:
(i) The user buyer and the user seller respectively acquire the right;
(ii) the Company grants the right and assumes the obligation to perform the contract if the user chooses to exercise it;
(iii) the Company may also act as a direct counterparty in the option contract.
When the Company acts as counterparty, it undertakes to fulfill the obligations arising from the exercise of the option in favor of the User Buyer.
When the Company acts only as intermediary, fulfillment of the option depends on the User Seller, the Company being responsible for providing the infrastructure and transparency of the operation. 6.3.4 Contract execution: The User may exercise the right only on the Expiration Date, which can be consulted before starting the operation. 6.3.5 The User Buyer must have sufficient funds to pay the premium when acquiring the option. The User Seller, if not the Company, must hold the underlying assets or sufficient funds for cash settlement, as applicable. 6.3.6 Cash settlement: Operations carried out through the platform are settled exclusively by differences, with no possibility of physical delivery of the underlying asset.
Settlement will be effected automatically by differences, meaning that if the buyer exercises the option, the counterparty will pay the buyer the positive difference between the Strike Price and the market price of the underlying asset at the time of exercise. Market price will be determined based on [agreed price source/reference] and credited automatically to the User’s account. That price may come from the Platform’s own internal liquidity or from data supplied by a reliable third party via an API. The Company will carefully select such data providers to ensure price accuracy and representativeness. In the case of a Put, the calculation of the difference will be inverted. 6.3.7 The User Buyer must pay the premium at the time of acquiring the option. This premium is non‑refundable unless the specific contract terms or applicable regulations provide otherwise. 6.3.8 If the user does not exercise the purchase or sale option, he/she will assume the total loss of the premium and will have no right to any refund of the premium paid. 6.4 Perpetual‑Futures Operations 6.4.1 A financial instrument with no expiration date that allows users to take long (buy) or short (sell) positions in underlying crypto‑assets, with continuous settlement based on market price. 6.4.2 Underlying crypto‑asset: The crypto‑asset on which the contract is based. 6.4.3 Settlement price: Reference price used to calculate profits and losses, determined by the market or the applicable price index. 6.4.4 Long position (Buy): The user speculates that the price of the underlying crypto‑asset will rise. 6.4.5 Short position (Sell): The user speculates that the price of the underlying crypto‑asset will fall. 6.4.6 Opening conditions: The user must have sufficient balance to cover the required initial margin. The minimum order size will be specified on the Platform.
Execution will occur through the order book or linked spot market. 6.4.7 Initial/Maintenance margin: Minimum deposit required to open a position and required to keep the position open. If margin falls below this level, the position may be automatically liquidated. 6.4.8 Cash settlement: All positions are settled through cash payments based on the difference between the opening price and the closing price. 6.4.9 Automatic liquidation: Occurs when the user’s balance falls below the maintenance margin. The system may automatically close the position to avoid further losses. 6.4.10 Funding payments (Funding Rates)
Funding Rates are applied periodically (every eight hours unless otherwise stipulated).
– Users with Long positions: will pay the funding rate to users with Short positions when the contract price is above the spot price, and will receive the funding rate when the contract price is below the spot price.
– Users with Short positions: will receive the funding rate when the contract price is above the spot price, and will pay the funding rate when the contract price is below the spot price. The amount will be automatically debited from or credited to the user’s account.
In the event that, due to operational or technical reasons and/or insufficient available funds in the user’s account at the relevant time, the payment or receipt of the funding rate cannot be executed, the platform may, at its sole discretion, defer such settlement and reattempt its execution in one or more subsequent funding periods, without giving rise to any right of claim by the user. 6.4.11 Closing positions:
6.4.11.1 At the User’s discretion: The user may close the position at any time through the available market.
6.4.11.2 By Automatic Liquidation: If the user’s margin falls below the maintenance margin, the system will automatically close the position.
6.4.11.3 Forced closure: The platform reserves the right to close positions in cases of emergency maintenance, breach of trading rules, or extraordinary market circumstances. 6.5 Positions 6.5.1 Opening long positions: Users may speculate on price increases of the available derivative assets.
6.5.2 Opening short positions: Users may speculate on price decreases of the available derivative assets. 6.6 Available Orders.
Users may use market orders, limit orders, and advanced tools such as Stop-Loss and Take-Profit, as enabled by the platform and made available to the user. The configuration, activation, modification, and deactivation of such orders shall be the sole responsibility of the user, who fully assumes the risks arising from their use or non-use. The platform does not guarantee that Stop-Loss, Take-Profit, or other conditional orders will be executed at the expected price or in a timely manner, as execution may be affected by market conditions, volatility, liquidity, price gaps, or extraordinary events. Certain orders may expire, be automatically canceled, or become ineffective depending on technical parameters, changes in market conditions, or system configurations. The use of automated orders or advanced tools does not replace active monitoring of positions by the user, who remains fully responsible for managing their risk. 6.7. The Company offers users different leverage levels for trading derivative contracts. The leverage levels available will be those indicated on the platform’s official website at any given time. The Company reserves the right to modify leverage levels—reducing, enlarging, or restricting the maximum leverage available—without prior notice. 6.8 Order Placement The operation of derivative contracts is based on an order‑matching system. This implies that: 6.8.1 Execution condition: Any buy (long) order issued by a user can be carried out only when there is an equivalent sell (short) order issued by another user, and vice versa. Matching ensures the balance necessary for proper market operation. 6.8.2 Matching mechanism: Order execution is performed through the platform, which automatically identifies and matches opposing orders from users. This process ensures market continuity and liquidity. 6.8.3 Lack of Liquidity: If no opposite orders are available on the internal market, the platform may seek additional liquidity through external providers. This mechanism ensures that orders can be executed, minimizing the risk of delays due to missing counterparties. 6.8.4 Limitations: If immediate matching cannot be guaranteed, the user’s order will remain pending until it can be matched—either by internal orders or external‑provider liquidity—or be cancelled under the conditions set by the user, such as limit prices or time‑in‑force expirations. 6.8.5 Order Limits and Forced Closures
The Company may set maximum and minimum limits on open orders, contract size, or required margins. These limits are determined solely by the platform and may be adjusted periodically according to market conditions.
If an open order reaches insufficient‑margin levels due to market fluctuations, the platform will automatically liquidate that position to avoid a negative balance in the user’s account. The liquidation price will be determined under the platform’s internal rules, which rely on market‑price indices and liquidity conditions.
The Company is not liable for losses arising from automatic liquidations, leverage‑level changes, or the user’s inability to monitor positions in real time. 6.9 Limitation of Liability
The Company acts solely as an intermediary to facilitate trade execution and does not guarantee the availability, accuracy, or continuity of the services offered. The platform is not responsible for:
‑ Losses due to price fluctuations, automatic liquidations, or sudden market moves.
‑ Technical errors, connectivity interruptions, or communication failures that may affect operations.
‑ Changes in leverage conditions or in the assets available for trading. 6.9.1 Derivatives Trading Rule Book:
The User acknowledges that trading in derivative products is governed not only by these Terms and Conditions but also by the operational rules set forth in the Derivatives Rule Book, available at the following link: https://rulebook.roxom.com/. 6.9.2 Roxom Markets reserves the right to amend the Rule Book, in whole or in part, at any time to reflect market changes, regulatory requirements, or operational adjustments. Such amendments shall become effective seven (7) days after their publication on the official website, unless otherwise specified. Publication alone shall be deemed sufficient notice to all Users. 6.9.3 In the event of any discrepancy between these Terms and Conditions and the Rule Book, the Rule Book shall prevail with respect to the trading of derivative products. 6.9.4 The Rule Book sets forth the execution conditions, available order types, matching engine logic, margining rules, settlement procedures, trading schedules, and other technical aspects related to the use of derivative instruments, spot products, or any other products enabled on the Platform. It also includes specific definitions and descriptions regarding the Auto-Deleveraging (ADL) process, the operation of Insurance Funds, and the Default Handling mechanisms applicable in cases of breach. All such conditions are essential for the proper, transparent, and secure functioning of the Platform, and compliance therewith constitutes a mandatory requirement for participation in trading activities. 6.10 Insurance Fund 6.10.1 Purpose Roxom Markets S.A. de C.V. (“Roxom”) maintains an Insurance Fund denominated in Bitcoin (BTC), the purpose of which is to protect the integrity, stability, and continuity of the market, serving as a safeguard mechanism against extraordinary events or operational contingencies that may affect the normal functioning of the platform. The use, modification, and administration of the Insurance Fund shall be carried out in accordance with the following sections, and within the framework of the Company’s internal risk management and operational continuity policies. 6.10.2 Funding, Adjustments, and Management The Insurance Fund is funded through Roxom’s initial capital seeding, liquidation gains from positions closed above their bankruptcy price, and any additional discretionary allocations made by the Company as part of its risk management or operational continuity strategy. The Company may, subject to the approval of the Compliance Team and confirmation by the Board of Directors, make adjustments to the Fund, including: (a) additional contributions, aimed at strengthening the Fund’s capacity to fulfill its purpose; (b) reductions or partial withdrawals, where it is determined that the level of reserves exceeds current operational or risk management needs. 6.10.3 Discretionary Use Roxom retains full discretion to allocate or utilize the Insurance Fund, in whole or in part, for purposes including, but not limited to: (a) covering liquidation shortfalls or contract losses; (b) mitigating operational, liquidity, or systemic risks; or (c) ensuring platform stability during extraordinary events. Any discretionary use or adjustment of the Fund shall follow the Company’s internal governance process and, where applicable, require approval by the Compliance Team and confirmation by the Board of Directors. 6.10.4 No Guarantee of Coverage The Insurance Fund does not constitute a guarantee that any or all user losses will be covered. Coverage is limited to the extent described in Roxom’s Rulebook (Insurance Fund Overview), and no user shall have an automatic right or entitlement to payment or compensation from the Fund. 6.10.5 Transparency and Modification Roxom will publish periodic summaries of the Insurance Fund’s balance, including inflows, outflows, allocations, and approved adjustments, to ensure transparency. Roxom reserves the right to modify, adjust, or reallocate the structure, composition, or use of the Insurance Fund at its sole discretion, with the appropriate internal approvals where applicable, and with prior notice to users via official communication channels.
7. Use of SPOT Services
7.1 Nature of Tokenized Shares
The SPOT Service allows Users to buy and sell tokenized representations of financial instruments from the U.S. market (the “Tokens”).These Tokens are synthetic products issued by an external provider (Dinari Inc.) and are designed to replicate the economic performance of the underlying asset (for example, stocks, ETFs, or other financial instruments). The User understands and agrees that:
(a)Tokens do not represent or grant legal ownership of the underlying asset;
(b)Tokens do not confer voting rights, political rights, or participation in corporate governance processes;
(c)Displayed prices may differ from the actual or reference prices of the underlying asset; and
(d)The User’s rights are strictly limited to the economic exposure of the Token and do not include any rights associated with the real financial instrument. Custody of the underlying assets is provided by a third party (Dinari Inc.) unrelated to the Company.
7.2 Prices and Market Characteristics
Prices displayed for the purchase or sale of Tokens are indicative and for reference purposes only, and may originate from internal or external liquidity providers.The User understands that Token prices are highly volatile and may fluctuate significantly within very short periods of time. The Company does not guarantee:
(i) equivalence between the Token price and the actual price of the underlying asset;
(ii) continuous availability of liquidity. The User acknowledges and agrees that the final transaction amount will be the price effectively shown at the time the buy or sell order is executed, which may differ from the initially displayed reference price. Tokens may trade at times that differ from the trading hours of the underlying market, which may result in significant price differences.
Trade settlement may experience delays depending on the availability of the external provider, network congestion, or internal processing times. The User assumes all risks arising from price differences, market volatility, liquidity limitations, or operational delays. Operational Limits and Irrevocability of Transactions SPOT transactions may be subject to minimum and maximum operational limits, as established from time to time within the Platform. All SPOT buy and sell orders are irrevocable once submitted by the User. The crediting of Tokens or corresponding balances may experience delays and may take up to twenty-four (24) hours depending on the availability of the external provider, internal processing, or network conditions. 7.3 Dividend Payments If the underlying asset of a Token pays a dividend, and if the User is eligible to receive it, the payment will be credited to the User’s account in the currency designated by Roxom, which may be BTC and/or a U.S.-dollar–denominated stablecoin and/or any other currency designated by Roxom in its sole discretion. The User understands and agrees that:
(a) The external provider may deduct a fee from dividend payments for services rendered;
(b) Dividend amounts below USD 1.00 per event will not be distributed (and may be retained or accumulated by the provider);
(c) Tax withholdings may apply, including withholding by the U.S. IRS; and
(d) The provider may require the User to complete forms or provide tax-identifying information before processing any dividend payment. The Company acts solely as a conduit for the information and crediting provided by the external provider and is not responsible for calculation, eligibility, currency of payment, or timing of distribution.
7.4 Corporate Actions and Adjustments
Corporate actions relating to the underlying assets, such as splits, reverse splits, mergers, dividends, or similar events, do not grant the User any direct rights against the actual issuer of the underlying asset. Instead:(a) Adjustments, if applicable, will be reflected through mint/burn modifications or other economic adjustments to the Tokens;
(b) Voting rights remain with the external provider or custodian and never with Token holders;
(c) The Company does not support proxy voting, governance participation, or any corporate action–related rights.
7.5 Withdrawals, Transfers, and Limitations
The User acknowledges that Tokenized Shares:(a) Cannot be withdrawn on-chain;
(b) Cannot be transferred to external wallets according to the provider’s policies;
(c) May be subject to operational pauses, liquidity restrictions, or service interruptions.
7.6 Regulatory and Legal Considerations
The User understands that Tokens are not real shares.The User further understands that the Tokens are not registered with the U.S. Securities and Exchange Commission (SEC) and their sale is conducted pursuant to the Regulation S exemption, available exclusively to non-U.S. persons. Resale, redistribution, or access from within the United States, or to U.S. persons, is strictly prohibited. Availability of the Service is subject to jurisdictional restrictions and regulatory requirements.
The Company may limit, suspend, or modify access to the SPOT Service at any time.
7.7 Assumption of Risk
By using the SPOT Service, the User accepts the inherent risks associated with:(i) synthetic financial instruments;
(ii) reliance on external issuers and custodians;
(iii) deviations between Token prices and the real underlying asset;
(iv) liquidity conditions that vary depending on market factors or provider availability. The User acknowledges that the Company does not guarantee economic accuracy, continuity, or the performance of the underlying asset. 7.8. Suspension and Modification of the SPOT Service The Company may limit, suspend, restrict, discontinue, or modify the SPOT Service, in whole or in part, at any time and without prior notice, including, without limitation, in the following circumstances: (a) operational, technological, or commercial changes implemented by the external provider;
(b) regulatory or legal requirements, whether domestic or international;
(c) internal policy decisions of the Company;
(d) operational, security, or market integrity risks;
(e) outages, interruptions, or unavailability of the external provider. The User acknowledges and agrees that: (i) the Company does not guarantee continuous availability of the SPOT Service;
(ii) the Company may suspend or interrupt access immediately whenever necessary;
(iii) the Company shall not be liable for any losses, damages, or expectations arising from the suspension, modification, or discontinuation of the service;
(iv) the User shall not be entitled to any compensation arising from such suspension. 8. Fees 8.1 The following services offered through the Platform are subject to Fees: (i) Synthetic Derivatives Trading (Options and Futures); (ii) Crypto‑asset Cash Out. The percentage and/or amount of the fee charged by the Company will always be shown to the User on the Platform before each operation.
The Company shall not charge any fee for the Custody Service for as long as the underlying mandate agreement remains valid and in force. 9. Deposits 9.1 The User acknowledges that he/she is solely responsible for verifying the networks available to deposit BTC through the Platform and for bearing any costs such operations may generate. The Company is not liable for transfers via incorrect networks or for Digital Assets that are not supported, and the User recognizes that such operations may result in the loss of the Digital Assets. 10. Risks Associated with Digital Assets The User understands that investments in Crypto‑assets may involve greater risks than those associated with traditional investments. The Company provides no advice of any kind and will not be liable for losses caused by volatility or Crypto‑asset trading.
The Company makes a Risk Notice available to all users, designed to clearly and transparently explain the risks associated with operations on the platform. This document provides essential information on possible scenarios and situations that could affect investments made through our services. 11. Proper Use of the Account 11.1 The User will not use the Services for any illegal purpose and will not carry out any operations on the Platform that are contrary to morals, customs, or local or international regulations, or that are in any way linked to money‑laundering and asset‑laundering, terrorism financing, proliferation‑financing of weapons of mass destruction, human trafficking, arms trafficking, or activities intended to finance, participate in, or support any illegal activity. 11.2 In every case, the Account is personal, unique, and non‑transferable, assigned to a single User, and its sale, assignment, or transfer (including reputation) under any title is prohibited. The User may not permit or authorize third parties to use the Account. 11.3 If the Platform suffers an attack, interruption, outage, malfunction, or any situation that prevents normal operations for a certain period, the User understands and accepts that the Company may, within 48 hours, review operations conducted during that time and make the necessary adjustments. In particular, but not limited to, the Company may verify that operations during the outage were not disproportionate to market reality or contrary to good faith, morals, and fair commercial practice, and the User accepts that the Company may make the adjustments needed to correct such activity. Likewise, if the User detects operations with those characteristics, he/she may contact [email protected] to request the corresponding adjustment. 11.4 Any indication or suspicion—determined at our absolute discretion—of fraud, manipulation, or any other deceptive or fraudulent activity will render all operations and any gains or losses invalid. In such circumstances, we reserve the right to suspend (temporarily or permanently) the Account and cancel all operations. 12. Account Confidentiality and Security The User undertakes to safeguard the confidentiality and security of all authentication methods and credentials that allow access to the Account, including User ID, any passwords, device‑unlock codes, and the passkey. The User recognizes that the passkey is not a static datum but a credential cryptographically linked to the device. Therefore, the User must protect physical and logical access to that device and the associated authentication factors (e.g., PIN, fingerprint, facial recognition) to prevent third parties from using the passkey to gain unauthorized access. The User is solely and exclusively responsible for all operations carried out in the Account with his/her access data. The User agrees to notify the Company immediately, through the authorized channels, upon detecting or becoming aware of any unauthorized use of the Account, any access or attempted access by unauthorized third parties, and/or any other security breach. Company staff will never ask the User to disclose passwords. 13. Suspension or Termination 13.1 The Company may cancel or suspend the User’s Account in any of the following cases:
(i) A report by the User of a security and/or confidentiality breach of the Account, as regulated in these T&C;
(ii) A court order or requirement of a competent authority;
(iii) Well‑founded suspicion of fraud, money‑laundering, terrorism financing, proliferation‑financing, or any illegal or prohibited use at the Company’s sole discretion;
(iv) Failure to provide and/or falsification of the data, information, and/or documentation requested for opening and/or maintaining the Account;
(vi) Violation of these T&C and/or the Company’s Privacy Policy;
(vii) At the Company’s absolute discretion.
In all cases, the Company assumes no liability and reserves the right to take appropriate legal action. 13.2 If an Account is suspended or cancelled, the Company will notify the User by e‑mail to the address registered with the Account. Upon suspension or cancellation, the User may issue no new instructions except those intended to withdraw holdings, bearing the costs of such transactions. If suspension or cancellation involves a retention order issued by a competent authority, the User may not withdraw holdings, and the Company is not liable for any damage or loss this situation may cause the User. 13.3. In the event of termination of the Mandate Agreement, the Company shall retain custody of the remaining digital assets under the still-valid Deposit Agreement.
In such cases, the discount previously granted under Clause 4.3 regarding the custody fee shall cease, and the fee established in this clause shall apply. The User acknowledges and agrees that the secure custody of digital assets entails operational costs that Roxom must cover. The User further acknowledges that such fee was previously discounted, and that this discount automatically terminates upon rescission of the Mandate Agreement. 13.3.1 Notification period: The Company shall notify the User of the termination of the Mandate Agreement and the existence of remaining assets in their Account. From the date of such notification, a sixty (60) calendar day period shall begin, after which the fee indicated herein shall apply. 13.3.2 Commencement of fee charges: Upon expiration of the notification period, Roxom shall begin applying a monthly custody fee, charged in Bitcoin (BTC), using the prevailing BTC/USD exchange rate at the time of charging.
The fee shall be automatically deducted from the remaining BTC balance in the User’s Account.
If the available balance is less than the BTC equivalent of the fee, Roxom shall deduct the entire remaining balance, without generating a negative balance or creating any further obligations for the User. 13.3.3 If the User successfully completes the withdrawal process after the fee has begun to be charged, they may request a refund of up to a maximum of three (3) months of previously charged custody fees. 14. Account Closure at the User’s Request 14.1 When the User requests closure of the Account—either through the Platform or via the authorized communication channels—the Account will be deactivated. The Account will be closed only if it holds no balance; otherwise, the User must first withdraw all assets and then request closure again.
A closure request cannot be processed if the Company receives a duly authenticated notice from a competent authority ordering a freeze or similar measure that restricts availability of the Account. 14.2 User information and records of Account transactions will remain for the entire lifetime of the Platform or for at least fifteen (15) consecutive years from the date of closure, or for as long as the Company deems that such data continue to be necessary or relevant for the purposes for which they were collected. 15. Intellectual Property The contents of the Platform—together with the programs, databases, networks, and files that allow the User to access and use the Account—are the exclusive property of the Company and are protected by copyright, trademark, patent, and industrial‑design laws and international treaties. Any improper use or total or partial reproduction of such contents is prohibited unless expressly authorized in writing by the Company. 16. Limitation of Liability 16.1 Nature and Scope of the Services The Platform and the Services are provided exclusively as technological infrastructure for the execution of SPOT transactions and derivative instruments. Nothing in the Services constitutes financial, tax, legal, or investment advice (see Section 15).
The Company does not warrant the continuity, availability, accuracy, completeness, or precision of the Services or of any data supplied by third parties, particularly those required for SPOT (Section 7) and Derivatives (Section 6). 16.2 Scope of Our Liability Neither the Company nor any of its Affiliates shall be liable for losses suffered by the User or by third parties, except where such loss results solely and directly from the Company’s gross negligence, willful misconduct, actual fraud, or material and continuing breach of these Terms. In no event shall our total aggregate liability exceed the amount of fees actually paid by the User to the Platform during the twelve (12) months preceding the event giving rise to the loss. Such amount shall constitute full, exclusive, and final compensation, and no other claims or remedies, whether legal or equitable, shall be available.
The User acknowledges that the Company is not aware of any special circumstances of the User and that monetary compensation is the sole available remedy, excluding any in rem actions, injunctions, orders of specific performance, or equitable relief. 16.3 Circumstances in Which Liability Does NOT Exist Without prejudice to any other provision, the Company shall not be liable, directly or indirectly, for losses arising from: a. Risks inherent to digital assets i. Underlying protocols, network failures, forks, airdrops, operational changes, or blockchain attacks.
ii. Risks identified in the updated Risk Warning.
iii. Whether a synthetic Token maintains or fails to maintain parity with its underlying asset. b. Data, pricing, or information i. Any inaccuracy, delay, error, omission, or defect in price data.
ii. Delays in transmission or interruptions of market data.
iii. Differences between displayed prices and executed prices (see Section 16.4 Manifest Errors). c. Technical errors, failures, or interruptions i. Scheduled or unscheduled maintenance.
ii. Internet failures, congestion, server outages, latency, disconnections, cyberattacks.
iii. User hardware failures, malware, viruses, spyware, ransomware, phishing, or spoofing.
iv. Failures in devices or software used to access the Services. d. Operational or regulatory decisions i. Rejection or delay in opening an account.
ii. Suspension, hold, freeze, or closure of accounts (see Section 14).
iii. Changes in operational limits or risk parameters.
iv. Decisions to support or delist assets. e. Actions of third parties i. Fraud, scams, or conduct by third parties where the Company merely acts as a processor.
ii. Acts or omissions of other users or external providers. f. Execution failures i. Orders not executed, partially executed, or executed with delay.
ii. The length of time required to complete transactions. g. Actions initiated by you i. The Company shall not be liable for losses suffered by users as a result of lack of skill, experience, or knowledge in the use of complex financial products, including:
leveraged trading, which involves high risk and may result in losses exceeding the invested capital;
trading of derivative products, which is highly speculative and subject to significant market fluctuations;
poor trading decisions, given that the Company does not guarantee returns or specific results and is not responsible for mistaken or uninformed investment decisions. 16.4 Manifest Errors and Extreme Volatility The Company may cancel, reverse, or adjust transactions affected by a Manifest Error, including impossible prices, engine failures, extreme latency, or false or incomplete data from third parties.
The User waives any claims for losses arising from such actions, even if they involve loss of opportunity or unrealized gains. During periods of extreme volatility, market congestion, or operational stress, the Company may modify parameters, suspend operations, or close positions in accordance with Sections 6 and 7, without additional liability. 16.5 Indirect Damages, Loss of Profits, and Loss of Opportunity In no event shall the Company be liable for:
– loss of profits,
– loss of business,
– loss of opportunity,
– loss of data,
– special, punitive, exemplary, aggravated, incidental, or consequential damages, even if such damages were foreseeable or the Company had been advised of their possibility. 16.6 Time Bar for Claims Any claim must be initiated through formal legal action within ONE (1) calendar year from the event giving rise to the loss.
If the law does not permit shortening this period, the minimum legally enforceable period shall apply. 16.7 “AS IS” and “AS AVAILABLE” Provision of Services The User acknowledges that the Platform is provided “AS IS” and “AS AVAILABLE,” without any express or implied warranties of any kind, including merchantability, fitness for a particular purpose, accuracy, security, or error-free operation.
All risks arising from the use of the Platform are assumed solely and exclusively by the User. 16.8 Survival All liability limitations contained in this Article shall survive termination of the Account and shall continue to apply for as long as any relationship or effect arising from prior use of the Services persists. 16.9 Maximum Limitation Permitted by Law To the maximum extent permitted by applicable law, and unless expressly provided otherwise, the Company disclaims all liability arising from the use, inability to use, suspension, interruption, or termination of the Services.
Nothing in these Terms shall limit any liability that cannot be excluded by law. 16.10 Right to Cancel Instructions and Orders 16.10.1 The Company reserves the right, at its sole discretion, to cancel any instruction and/or order issued by the User in the following cases: 16.10.2 Operational Failures: When technical interruptions, operational errors, internal or external system failures, or any other circumstance prevent correct execution. 16.10.3 Insufficient Funds: If the User lacks sufficient funds to meet the financial requirements of the instruction and/or order, including but not limited to margin, transaction costs, or applicable fees. 16.10.4 Regulatory Non-Compliance: If the instruction and/or order violates applicable laws, regulations, or internal policies of the Company. 16.10.5 Suspicion of Fraudulent Activity: If the instruction and/or order shows signs of fraud, market manipulation, money laundering, or any illicit activity. 16.10.6 Price Incompatibility: If the price specified in an operation cannot find a reasonable counterparty in the market, or if there is a quotation mismatch due to high volatility. 16.10.7 Force Majeure: If execution is hindered by force majeure events such as natural disasters, political conflicts, communication network outages, or any situation beyond the Company’s reasonable control. 16.10.8 Issues with External Counterparties: If liquidity providers, associated markets, or external intermediaries involved in execution face operational interruptions or insolvency. 16.10.9 Lack of Information or Incorrect Data: If the User’s instruction and/or order contains incomplete, incorrect, or ambiguous information that prevents correct execution. 16.10.10 Internet Connection and Pricing Feed Errors Internet connectivity failures or pricing feed errors may cause displayed prices on the Platform to not accurately reflect market rates.
The Company reserves the right, at its sole discretion, to prohibit abusive Arbitrage (use of strategies to exploit pricing errors or off-market prices due to internet delays, commonly known as “arbitrage,” “sniping,” or “scalping”).
Any Transaction based on latency arbitrage opportunities may be revoked at our sole discretion and without prior notice. 17. No Financial or Legal Advice The Company provides no financial advice, investment recommendations, or legal assistance in connection with the Services. The Company may supply information about the price, range, and volatility of Digital Assets and events affecting their price, but such information must not be considered financial or investment advice and should not be interpreted as such. Any notification/e‑mail/push message/social‑media post is for informational purposes only. All operational decisions are the User’s responsibility, and the Company will not be liable for any loss incurred. All users are encouraged to read the Risk Notice carefully. 18. External Links or Access to Third‑Party Applications The Platform may contain links to third‑party websites or provide access to third‑party applications, which does not imply ownership, operation, or any relationship with the Company. Users must accept the third party’s Terms and Conditions to access and use such third‑party services. Because the Company has no control over those sites or applications, it is not responsible for the content, materials, actions, or services they provide, nor for damages or losses suffered by Users through their use, whether caused directly or indirectly. The presence of links to other websites or applications does not imply any partnership, relationship, approval, or endorsement by the Company or its affiliates of the owners of such sites or content. 19. Death of the Account Holder In the event of the User’s death or supervening incapacity, heirs or legal representatives must present the documentation requested by the Company to gain access to the Account. Until the Company verifies the required documents, the Account will remain suspended. Once the requirements are satisfied, the Company will grant Account access to the authorized parties solely to withdraw the holdings recorded in the Account and to close it. 20. Supported Digital Assets The Platform reserves, at its sole discretion, the right to admit new Digital Assets, establish operating rules, or take other actions. It is exclusively up to the Platform to determine which types of Digital Assets will be offered. Consequently, the Platform may, at its absolute discretion, add additional Digital Assets to those currently supported or cease supporting one or more of the currently offered assets. 21. Severability If any term, clause, or provision of these T&C is deemed illegal, void, or unenforceable (in whole or in part), that term, clause, or provision will be severable from these T&C without affecting the validity or enforceability of any remaining part, which will remain in full force and effect. 22. Assignment 22.1 These T&C, the legal relationship, and the resulting rights and obligations, as well as any right arising over the User’s Account, may not be assigned, sold, or transferred by any means or under any title to any other person.
22.2 If the Company undergoes an acquisition, merger, spin‑off, transformation, or sale with a third party outside or within its group, it reserves the right, in any of these circumstances, to transfer or assign these T&C and the legal relationship with the User, as well as User information, in full compliance with applicable personal‑data‑protection regulations. 23. Customer‑Service Channels and Means of Notice All notices and communications made by the Company to the User are deemed valid and received when made through the Platform or by e‑mail to the addresses provided by the User.
Within the application, the User may select which notifications to receive; however, the User accepts that certain notifications, due to their importance and any potential change in operations, will be sent to the entire user base.
The User may contact the Company with queries, complaints, or claims via in‑app chat or by e‑mail at [email protected]. 24. User Information Channels Roxom Markets provides multiple free communication channels for users to make inquiries and lodge claims, ensuring accessibility:
‑ E‑mail: [email protected]
‑ Virtual Assistant (Roxy): available directly on the web platform for quick support
‑ Official social networks:
Twitter @roxom
Telegram https://t.me/Roxomse 25. Contact with Company Personnel The User acknowledges that any interaction with a Company employee is solely to provide adequate support for proper service use. Disclosing any such communication—whether via e‑mail, phone call, WhatsApp, Telegram, or similar—and any personal data of a Company employee is strictly prohibited; violation may result in account closure and legal action for damages.
Company staff will contact Users only through official channels published on the website and will never ask the User to disclose passwords. All communications must strictly comply with the User Communication Manual. 25.1 Virtual Assistant (Roxy). The Company may use an AI-powered virtual assistant (“Roxy”) to help Users with operational support only. Roxy is not a human agent and does not provide financial, investment, or legal advice, all content is informational only. Roxy’s responses are generated automatically and may contain errors or omissions. In the event of any inconsistency or ambiguity, the Company’s official communications, these T&C, the Rule Book, and human-agent responses shall prevail. The User must verify critical information before taking any action. Roxy will never ask Users to disclose passwords, one-time codes, private keys, seed phrases, or passkey factors. Any request of that nature must be treated as fraudulent. If an inquiry requires account-specific review, a binding determination, or exceeds Roxy’s scope, the User will be directed to a human agent via the Company’s official channels. Interactions with Roxy may be logged and reviewed to improve service quality, bolster security, and ensure compliance, in accordance with the Privacy Policy. Roxy does not move funds, place orders, or execute instructions on behalf of the User outside the Platform’s authenticated flows. Any such actions must be initiated by the User within the Platform. 26. Jurisdiction and Applicable Law The interpretation and scope of these T&C are governed by the laws of the Republic of El Salvador. Any dispute arising under these T&C or from the use and operation of the Platform shall—prior to judicial action—be submitted to DIRECT NEGOTIATION as follows: upon a controversy regarding interpretation or performance of these T&C, the parties shall endeavor to reach an amicable solution. The party seeking direct negotiation must send a written request to the other, specifying the dispute, appointing its negotiator, and requesting a date, place, and time to resolve it. The recipient must reply within ten (10) calendar days, specifying the date, place, and time; failure to reply constitutes a waiver of the direct‑negotiation stage. Direct negotiation shall last thirty (30) calendar days from the day after receipt of the request, unless the parties mutually agree in writing to modify that period. If DIRECT NEGOTIATION is exhausted without agreement, the dispute shall be settled by Arbitration in Law administered by the Mediation and Arbitration Center of the Chamber of Commerce and Industry of El Salvador, under its current procedural rules. The seat of the tribunal shall be San Salvador, Republic of El Salvador, and the arbitration language shall be Spanish.
This clause applies to any dispute between the User and Roxom Markets S.A. de C.V. relating to digital‑asset operations. Any dispute or claim concerning other operations must be directed to the entity responsible for providing that service. 27. Financial System Superintendency Contact For unresolved complaints within El Salvador regarding Bitcoin services, the user may contact the supervisory authority as follows: Superintendencia del Sistema Financiero
Avenida Albert Einstein 17, San Salvador, El Salvador, C.A.
Tel. 2268‑5700 / 2133‑2900
[email protected] Annex I – Application Programming Interface
- Acceptance of the API Terms
By using our Application Programming Interface (“API”), a service available through our Site, this API Annex applies in addition to our Terms and Conditions (“T&C”) and forms part of the agreement between the User and Roxom Markets (“the Company”).
By accepting the T&C and this Annex, the User declares that they have read and understood the content of this document, accepting all the terms and conditions that constitute a binding agreement between the User and the Company. - Risk Disclosure
This section provides basic information about trading through APIs. Using an API increases the risks associated with the security of your account and may lead to the compromise of your credentials and the loss of funds deposited in your Account. It is important that you fully understand the risks involved in using an API.
Using an API will allow you to use, access, execute commands, queries, or requests in relation to your Account, by and on your behalf.
Before using an API, you must verify your identity by means of an API Key, which you must generate on our Site. The API Key represents, verifies, and authenticates your identity to us, and is composed of a public-private key pair.
Some third-party providers may request your API Key to offer complementary services. Sharing it is equivalent to handing over your access credentials. This will allow them to access all data in your Account and to issue instructions on your behalf. You must exercise extreme caution when verifying the reliability of third parties requesting your API Key.
APIs are subject to limitations, such as restrictions on sending or receiving data. In addition, their functions are limited by the available commands. APIs may also be poorly designed, suffer errors, or become compromised.
You must understand and review the API Documentation, which is published at the following link [https://docs.roxom.com/] and is updated regularly. Changes to limits, errors, commands, or their removal may affect API operation.
We may modify API Use without prior notice or updating the Documentation. - Definitions and Interpretation
Capitalized terms used in this Annex and not defined herein have the meaning assigned to them in the T&C:
“API”: Application Programming Interface provided by the Company.
“API Client”: any software, application, site, or system that accesses and uses the API on your behalf.
“API Key”: unique identifier to authenticate a user, developer, or program to the API.
“API Limits”: restrictions on commands (queries, submissions, etc.) to and from the API, detailed in the Documentation.
“API Documentation”: technical documentation, usage specifications, call-volume limits, and other guidelines available on our developer site.
“Negative Conduct”: as defined in Section 6.
“Service Data”: any data or content obtained through use of the API.
“Unauthorized Code”: any malicious or invalid code, virus, trojan, worm, logic bomb, routine, or component intended to access, delete, or damage software, hardware, or data. - Disclaimer
The APIs are provided “as is” and “as available.” We do not warrant their accuracy, completeness, reliability, continuous availability, service level, timeliness, non-infringement, merchantability, or fitness for a particular purpose.
Therefore, we shall not be liable for losses, data inaccuracies, costs, or indirect, incidental, or consequential damages, including loss of revenue or profits arising from the use or inability to use the API, whether authorized or not.
The user understands and agrees that they are responsible for the acts or omissions of any third party or API Client that they authorize to use the API.
Providing APIs does not prevent us from:
(i) developing our own products or services, even if they are similar to your API Client; or
(ii) modifying the APIs or the forms of access to them at any time, without prior notice. - Grant of API License
Subject to the provisions concerning Negative Conduct, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license over the Company’s intellectual property rights, during the term hereof, to use the APIs for development, testing, and operation purposes.
This license does not grant rights over:
• personal data accessed through the API, whether intentionally or accidentally; nor
• intellectual property contained in the content accessible via the API. - Negative Conduct
The User represents and warrants that their API Clients do not contain Unauthorized Code.
Neither the User nor their API Client may:
• interfere with the API or the servers supporting it;
• exploit or test vulnerabilities, inject malicious scripts, commands, queries, or Unauthorized Code;
• use the API in a manner that compromises the security of the services, the API, or the Service Data;
• interfere with, modify, or disable features, controls, or protection mechanisms;
• reverse engineer, decompile, or derive the source code of the API;
• replicate the Company’s products or services or compete with its user experience;
• monitor API availability or performance for benchmarking purposes;
• repackage or resell the API or the Service Data;
• use the API to infringe intellectual property rights or violate applicable law;
• commercially exploit the API. - API and Service Data Use
The right of use is subject to additional terms and limitations published in the specific Documentation of each API. The API Key is the only means of verifying access. The user accepts the risks linked to sharing it, losing it, or giving it to third parties.
The user is responsible for its security, and we assume no responsibility for instructions issued by third parties using it.
The user undertakes to notify the Company immediately of any unauthorized use of their API Key.
The user agrees that the Company may monitor usage to improve the service, ensure compliance, or for security reasons, and may audit their usage to verify compliance or identify risks. In the event of any breach of this Annex and/or the T&C, the Company may revoke access without prior notice. - API Documentation
The Company reserves the right to modify the API Documentation at any time, without prior notice.
In case of conflict between the API Documentation and this Annex, the API Documentation shall prevail. - Indemnification
The User understands and agrees to indemnify for any liability, damage, or expense (including legal fees) arising from:
• any third-party claim related to the User’s use of the APIs;
• failures, outages, or data loss related to the User’s use of the APIs;
• infringement of third-party rights; or
• claims by third parties using an API Client or applications derived from API implementation.
All intellectual property rights in the APIs and their outputs belong to the Company. You may not assert them without prior written authorization. - Suspension or Termination of API Access
The Company may terminate or suspend access to the API for any reason and without prior notice, and the User must cease its use immediately.
The Company may notify relevant third parties of the termination of the right to use.
- Definiciones
Apalancamiento: Es el uso de deuda o capital prestado para aumentar el potencial de retorno en una inversión, amplificando tanto las ganancias como las pérdidas. Base: En un par de trading, se refiere al primer activo (por ejemplo, BTC en BTC/USDT). Su valor siempre es igual a 1, y la cotización expresa cuántas unidades del segundo activo se necesitan para adquirir una unidad del primero. Buy: Orden de compra para un par determinado. En el par BTC/USDT, una orden buy obtiene BTC a cambio de entregar USDT. Cancelled: Estado de una orden cuando el usuario decide cancelarla antes de que sea ejecutada. Aplica a órdenes límite no completadas (unfilled). Cash In: Ingreso de activos digitales en una cuenta como resultado de depósitos, transferencias, ventas o inversiones realizadas. Cash Out: Egreso de activos digitales desde una cuenta ya sea por retiros, pagos, transferencias o compras realizadas. Clave OTP (One-Time Password): Código de acceso temporal y de un solo uso, generado para autenticación segura y válido por un tiempo limitado. Credenciales de acceso son un conjunto de datos únicos utilizados para autenticar y verificar la identidad de un usuario al acceder a un sistema Criptoactivos: Activos digitales basados en tecnología blockchain que incluyen criptomonedas, tokens y otros instrumentos financieros digitales. Criptomonedas: Monedas digitales descentralizadas usadas como medio de intercambio y reserva de valor. Derivados: Instrumentos financieros cuyo valor se basa en el precio de un activo digital subyacente. Dentro de estos, se incluyen: (i)Futuros Perpetuos: Contratos que obligan a las partes a comprar o vender un activo digital subyacente en un precio previamente acordado, pero sin una fecha específica. (ii) Opciones: Contratos que otorgan al titular el derecho, pero no la obligación, de comprar o vender un activo digital subyacente a un precio específico antes o en una fecha determinada. Dust: Decimales sobrantes resultantes de transacciones. Estos valores pequeños son devueltos automáticamente al usuario. Filled: Una orden que se ejecuta completamente según los términos establecidos por el usuario. Frozen: Activos que no están disponibles temporalmente para operar debido a órdenes pendientes, embargos judiciales, sospechas de fraude u otras razones. Funding Rates: Pagos periódicos entre operadores de contratos de futuros perpetuos para mantener el precio del contrato cercano al precio de mercado (spot). Los operadores en posición larga pagan a los cortos cuando el precio del contrato está por encima del spot, y viceversa. Limit Order: Permite al usuario establecer un precio específico para comprar o vender un activo. Estas órdenes permanecen en el order book hasta que el mercado alcanza el precio indicado. Maker: Usuario que coloca una orden en el order book que agrega liquidez al mercado, generalmente mediante Limit Orders. Market Order: Orden que se ejecuta de inmediato al mejor precio disponible en el mercado. Incluye un slippage máximo permitido del 2% y un mecanismo de failover para buscar liquidez externa si es necesario. Orden: Instrucción para ejecutar una operación (pendiente o activa). Partially Cancelled: Estado de una orden cancelada después de ser parcialmente ejecutada. Aplica únicamente a órdenes límite. Partially Filled: Orden que se ejecuta parcialmente debido a una disponibilidad limitada de liquidez al precio establecido. Página web: Página oficial de la Empresa: https://roxom.com. Passkey: Sistema de autenticación sin contraseña basado en biometría o dispositivos seguros. Posición: Resultado de una orden ya ejecutada, que representa una exposición en el mercado. Quote: En un par de trading, se refiere al segundo activo (por ejemplo, USDT en BTC/USDT). Su valor indica cuántas unidades del quote se necesitan para comprar una unidad del activo base. Roxom Terminal: Plataforma que muestra el estado de los mercados globales denominados en Bitcoin, proporcionando datos en tiempo real para análisis y decisiones de inversión. **Rule Book: **Documento técnico que regula la operatoria de productos derivados en la Plataforma, con carácter vinculante y disponible en https://rulebook.roxom.com/ Forma parte integrante de los presentes Términos y Condiciones. Sintéticos: Instrumentos financieros que replican el valor de activos reales como acciones, materias primas o criptomonedas, sin poseerlos directamente, utilizando contratos inteligentes o derivados financieros. Sell: Orden de venta para un par determinado. En el par BTC/USDT, una orden sell entrega BTC a cambio de obtener USDT. Servicio de Exchange: permite la compra, venta o intercambio de activos digitales o financieros, como criptomonedas o acciones, facilitando transacciones entre usuarios o con el mercado. Servicio de Custodia: Solución que garantiza la seguridad y almacenamiento de activos digitales o financieros en nombre de los usuarios Slippage: Diferencia entre el precio esperado de una operación y el precio final de ejecución, frecuente en mercados de baja liquidez o con órdenes grandes. Stablecoins: Criptoactivos vinculados a activos estables como monedas fiat para reducir la volatilidad del mercado. Step Size: Longitud del campo en el que se ingresan valores, como hasta 8 decimales para Bitcoin. Strike Price (Precio de Ejercicio): Es el precio fijo establecido en un contrato de opciones al cual el comprador puede comprar (Call) o vender (Put) el activo subyacente al ejercer la opción. Taker: Usuario que ejecuta una orden que consume liquidez del order book, como ocurre con las Market Orders. Total: Suma de los activos disponibles (Available) y congelados (Frozen). Trading: Actividad de compra y venta de activos financieros con el objetivo de obtener ganancias de las fluctuaciones de precios. Tokens: Activos digitales creados en una blockchain existente que representan derechos, servicios o activos financieros. Unfilled: Orden que permanece en el order book porque no encuentra contrapartida en el mercado debido a falta de liquidez o precios incompatibles. Usuario: Persona física o jurídica, con capacidad legal según la legislación de su país, que acepta los TyC para acceder al servicio que ofrece la plataforma **Usuario Autorizado: **Persona física que, en cumplimiento de los requerimientos de la Plataforma, ha sido válidamente autorizada para operar en representación de una persona jurídica.
- Apertura de Cuenta
2.7. La Empresa nunca solicitará al Usuario información confidencial como contraseñas por medios no oficiales. 2.8 Cuando el Usuario sea una Persona Jurídica, declara y garantiza que la persona que realice el proceso de apertura de la Cuenta en su nombre (en adelante, el “Usuario Autorizado”) cuenta con la autorización legal suficiente para vincular a la entidad a estos TyC y a las operaciones en la Plataforma. El Representante Autorizado será responsable de mantener la veracidad y vigencia de la documentación corporativa presentada durante el proceso de verificación de identidad (KYB). La Empresa podrá solicitar en cualquier momento documentación complementaria que acredite dicha representación y facultades. 2.9 Notificación de Cambios Estructurales: Cuando el Usuario sea una Persona Jurídica se obliga a notificar a Roxom Markets cualquier cambio estructural relevante dentro de un plazo máximo de diez (10) días hábiles desde que dicho cambio surta efectos.
Se entenderán como cambios estructurales, a modo meramente ejemplificativo y no taxativo: (i) Modificaciones en la composición accionaria o participación en el capital social; (ii) Cambios en los representantes legales, directores o administradores; (iii) Sustitución del Usuario Autorizado; (iv) Cambios en el domicilio legal o sede operativa; (v) Fusiones, escisiones, disoluciones o transformaciones societarias.; (vi) Modificación de los beneficiarios finales (UBOs); (vii)Cualquier otro cambio que afecte la identidad, el control, la representación o la capacidad legal de la entidad.
El incumplimiento de esta obligación podrá dar lugar a la suspensión temporal o cancelación del acceso a la Plataforma, sin perjuicio de otras medidas que Roxom Markets estime necesarias para el cumplimiento normativo.
- Jurisdicciones con restricción Internacional
- Utilización de los Servicios en la Plataforma
a) Custodia y Exchange de Bitcoin (BTC) y otros Activos Digitales.
b) Operación de Derivados Sintéticos (Opciones y Futuros) 4.2. La prestación de estos servicios se encuentra estructurada en base a la coexistencia de dos contratos jurídicamente independientes entre el Usuario y la Empresa:
- Contrato de Mandato, por medio del cual el Usuario ordena a la Empresa a ejecutar instrucciones en su nombre, incluyendo operaciones de compraventa y derivados;
- Contrato de Depósito (Custodia), por medio del cual la Empresa se compromete a custodiar de forma segura los activos digitales del Usuario.
Asimismo el Usuario acepta que cualquier transferencia de BTC y criptoactivos desde su wallet en la Plataforma deberá soportar las comisiones establecidas, los cuales serán variables y determinadas al momento de realizar la transacción. Dichos costos no son reembolsables y son exclusivamente responsabilidad del Usuario. 5.4. Una vez acreditados los BTC y criptoactivos en la wallet proporcionada, el Usuario podrá emitir instrucciones de transferencia directamente desde su cuenta en la Plataforma. Se informa que todas las instrucciones de transferencia son irreversibles. El Usuario será el único responsable de asegurarse de que los datos de la transferencia, incluidos dirección de destino y red, sean correctos antes de emitir la instrucción. 5.5. En caso de que el Usuario solicite la cancelación de una instrucción ya emitida, la Empresa no garantiza que sea posible detener la transferencia antes de su ejecución. Una vez ejecutada, la transacción no podrá ser revertida bajo ninguna circunstancia. 5.6. La Empresa recomienda que el Usuario tome las precauciones necesarias al operar con BTC y confirme los detalles de todas las transacciones antes de su ejecución. 5.7. Limitación de Responsabilidad:
5.7.1. La Empresa no será responsable por pérdidas resultantes de ataques cibernéticos, hackeos, malware u otras actividades ilícitas, siempre que se hayan tomado las medidas razonables de seguridad según los estándares de la industria. 5.7.2. La Empresa no se hará responsable por pérdidas derivadas de eventos de fuerza mayor, tales como fallos en la red blockchain, interrupciones en el suministro eléctrico, desastres naturales, conflictos políticos, u otros eventos fuera de su control razonable.” 5.7.3. Responsabilidad por errores del usuario. El Usuario reconoce que es el único responsable de verificar las redes compatibles para depositar criptoactivos soportados por la Plataforma. Asimismo, se compromete a asumir los costos asociados a dichas operaciones. La Empresa no se hace responsable por envíos realizados a través de redes incorrectas o de criptoactivos no soportados. El Usuario entiende y acepta que tales operaciones pueden resultar en la pérdida de los criptoactivos enviados. 5.7.4 En caso de que el Usuario, por error, envíe criptoactivos que no se encuentren listados en la Plataforma o a través de una Red no soportada, dichos activos no se reflejarán en su cuenta. El Usuario reconoce y acepta que la Empresa solo ofrece servicios para los criptoactivos específicamente listados en la Plataforma y no está obligada a admitir activos no listados ni a procesar operaciones relacionadas con ellos.
- Operación de Derivados Sintéticos (Opciones y Futuros)
6.4.1. Instrumento financiero sin fecha de vencimiento que permite a los usuarios tomar posiciones long (compra) o short (venta) en criptoactivos subyacentes, con liquidación continua basada en el precio de mercado. 6.4.2. Criptoactivo Subyacente: Criptoactivo sobre el que se basa el contrato. 6.4.3. Precio de Liquidación: Precio de referencia utilizado para calcular ganancias y pérdidas, determinado por el mercado o el índice de precios aplicable. 6.4.4. Posición Long (Compra): El usuario especula que el precio del criptoactivo subyacente aumentará.
6.4.5. Posición Short (Venta): El usuario especula que el precio del criptoactivo subyacente disminuirá. 6.4.6. **Condiciones para la Apertura: **El usuario debe tener saldo suficiente para cubrir el margen inicial requerido. El tamaño mínimo de la orden será especificado en la Plataforma. La operación se ejecutará a través del libro de órdenes o mercado spot vinculado. 6.4.7. Margen Inicial/Mantenimiento: Depósito mínimo necesario para abrir una posición y requerido para mantener la posición abierta. Si el margen cae por debajo de este nivel, la posición puede ser liquidada automáticamente. 6.4.8. **Liquidación por Diferencias: **Todas las posiciones se liquidan mediante pagos en efectivo, basados en la diferencia entre el precio de apertura y el precio de cierre. 6.4.9. Liquidación Automática: Ocurre cuando el saldo del usuario cae por debajo del margen de mantenimiento. El sistema puede cerrar automáticamente la posición para evitar pérdidas adicionales. 6.4.10. Pagos de Financiamiento (Funding Rates) Los Funding Rates se aplican periódicamente (cada 8 horas, salvo estipulación distinta).
– Usuarios con posiciones Long (largas): pagarán la tasa de financiación a los usuarios con posiciones Short (cortas) cuando el precio del contrato sea superior al precio spot, y la recibirán cuando el precio del contrato sea inferior al precio spot. – Usuarios con posiciones Short (cortas): recibirán la tasa de financiación cuando el precio del contrato sea superior al precio spot, y la pagarán cuando el precio del contrato sea inferior al precio spot. El monto será deducido o acreditado automáticamente en la cuenta del usuario. En caso de que, por razones operativas, técnicas y/o por insuficiencia de fondos disponibles en la cuenta del usuario al momento correspondiente, el pago o cobro de la tasa de financiación no pudiera ejecutarse, la plataforma a su exclusivo criterio podrá diferir dicha liquidación y reintentar su ejecución en uno o más períodos de financiación posteriores, sin que ello genere derecho a reclamo alguno por parte del usuario. 6.4.11. Cierre de Posiciones: 6.4.11.1 Por Voluntad del Usuario cuando el propio usuario puede cerrar su posición en cualquier momento a través del mercado disponible. 6.4.11.2. Por Liquidación Automática, si el margen del usuario cae por debajo del margen de mantenimiento, el sistema ejecutará el cierre automático de la posición. 6.4.11.3. Cierre Forzoso, cuando la plataforma se reserva el derecho de cerrar posiciones en casos de mantenimiento de emergencia, incumplimiento de reglas de trading o circunstancias extraordinarias del mercado. 6.5. Posiciones: 6.5.1. Apertura de posiciones largas (long): Los usuarios pueden especular al alza en el precio de los activos derivados disponibles. 6.5.2. Apertura de posiciones cortas (short): Los usuarios pueden especular a la baja en el precio de los activos derivados disponibles. 6.6. Órdenes disponibles.
Los usuarios podrán utilizar órdenes de mercado, órdenes límite y herramientas avanzadas tales como Stop-Loss y Take-Profit, según se encuentren habilitadas por la plataforma y puestas a disposición del usuario. La configuración, activación, modificación y desactivación de dichas órdenes será exclusiva responsabilidad del usuario, quien asume íntegramente los riesgos derivados de su uso o falta de uso. La plataforma no garantiza que las órdenes Stop-Loss, Take-Profit u otras órdenes condicionadas se ejecuten al precio esperado ni de manera inmediata, pudiendo verse afectadas por condiciones de mercado, volatilidad, liquidez, gaps de precio o eventos extraordinarios. Determinadas órdenes podrán expirar, cancelarse automáticamente o quedar sin efecto en función de parámetros técnicos, cambios en las condiciones de mercado o configuraciones del sistema. El uso de órdenes automáticas o herramientas avanzadas no sustituye el monitoreo activo de las posiciones por parte del usuario, quien continúa siendo plenamente responsable de la gestión de su riesgo. 6.7. La Empresa pone a disposición de los usuarios diferentes niveles de apalancamiento para operar con contratos derivados. Los niveles de apalancamiento disponibles serán los que se indiquen en la página web oficial de la plataforma en cada momento. La empresa se reserva el derecho de modificar los niveles de apalancamiento, ya sea para reducir, ampliar o restringir el apalancamiento máximo disponible, sin previo aviso. 6.8. Apertura de órdenes: La operativa de los contratos derivados se basa en un sistema de emparejamiento de órdenes. Esto implica que: 6.8.1. Condición de Ejecución: Toda orden de compra (long) emitida por un usuario únicamente podrá llevarse a cabo cuando exista una orden de venta (short) equivalente emitida por otro usuario, y viceversa. El emparejamiento asegura el equilibrio necesario para la correcta operación del mercado. 6.8.2. **Mecanismo de Emparejamiento: **La ejecución de órdenes se realiza a través de la plataforma, que identifica y empareja automáticamente las órdenes opuestas de los usuarios. Este proceso garantiza la continuidad y liquidez del mercado. 6.8.3. Falta de Liquidez: En situaciones donde no existan órdenes opuestas disponibles en el mercado interno, la plataforma podrá buscar liquidez adicional mediante proveedores externos. Este mecanismo asegura que las órdenes puedan ejecutarse, minimizando el riesgo de retrasos por falta de contrapartes en el mercado. 6.8.4. Limitaciones: Si no es posible garantizar el emparejamiento inmediato, la orden del usuario permanecerá en estado pendiente hasta que pueda ser emparejada, ya sea por órdenes internas o por liquidez de proveedores externos, o cancelada según las condiciones establecidas por el usuario, como precios límite o vencimientos temporales. 6.8.5.Límites y Posibilidad de Cierre de Órdenes. La Empresa puede establecer límites máximos y mínimos en las órdenes abiertas, el tamaño del contrato o los márgenes requeridos para operar. Estos límites serán determinados exclusivamente por la plataforma y pueden ajustarse periódicamente según las condiciones del mercado. En caso de que una órdenes abierta alcance niveles de margen insuficiente debido a fluctuaciones del mercado, la plataforma procederá a liquidar automáticamente dicha posición para evitar un saldo negativo en la cuenta del usuario. El precio de liquidación será determinado según las reglas internas de la plataforma, que se basan en índices de precios de mercado y condiciones de liquidez. La Empresa no se hace responsable por pérdidas derivadas de liquidaciones automáticas, cambios en los niveles de apalancamiento o la imposibilidad del usuario de monitorear sus posiciones en tiempo real. 6.9 Limitación de Responsabilidad: La Empresa actúa únicamente como intermediario para facilitar la ejecución de operaciones y no garantiza la disponibilidad, precisión o continuidad de los servicios ofrecidos. La plataforma no se responsabiliza por:
- Pérdidas derivadas de fluctuaciones de precios, liquidaciones automáticas o movimientos repentinos del mercado.
- Errores técnicos, interrupciones de conectividad o fallos de comunicación que puedan afectar las operaciones.
- Cambios en las condiciones de apalancamiento o en los activos disponibles para operar.
Roxom Markets S.A. de C.V. (“Roxom”) mantiene un Fondo de Seguro denominado en Bitcoin (BTC), cuyo propósito es proteger la integridad, estabilidad y continuidad del mercado, sirviendo como un mecanismo de respaldo ante eventos extraordinarios o contingencias que puedan afectar el normal funcionamiento de la plataforma.
El uso, modificación y administración del Fondo de Seguro se realizará conforme a lo dispuesto en las siguientes secciones, en el marco de las políticas internas de gestión de riesgos y continuidad operativa de la Compañía. 6.10.2 Financiamiento, Ajustes y Gestión
El Fondo de Seguro se financia mediante el capital inicial aportado por Roxom, las ganancias provenientes de liquidaciones de posiciones cerradas por encima de su precio de quiebra, y cualquier asignación discrecional adicional realizada por la Compañía como parte de su estrategia de gestión de riesgos o de continuidad operativa. La Compañía podrá, previa aprobación del Equipo de Cumplimiento y confirmación del Directorio, realizar ajustes al Fondo, incluyendo:
(a) aportes adicionales, con el fin de fortalecer la capacidad del Fondo para cumplir su propósito; o
(b) reducciones o retiros parciales, cuando se determine que el nivel de reservas excede las necesidades operativas o de riesgo vigentes. 6.10.3 Uso Discrecional
Roxom conserva plena discrecionalidad para asignar o utilizar el Fondo de Seguro, total o parcialmente, con fines que incluyen, entre otros:
(a) cubrir déficits de liquidación o pérdidas contractuales;
(b) mitigar riesgos operativos, de liquidez o sistémicos; o
(c) garantizar la estabilidad de la plataforma durante eventos extraordinarios. Cualquier uso discrecional o ajuste del Fondo deberá seguir el proceso de gobernanza interna de la Compañía y, cuando corresponda, requerirá la aprobación del Equipo de Cumplimiento y la confirmación del Directorio. 6.10.4 No Garantía de Cobertura
El Fondo de Seguro no constituye una garantía de que todas o cualquiera de las pérdidas de los usuarios serán cubiertas. La cobertura se limita al alcance descrito en el Rulebook de Roxom (Resumen del Fondo de Seguro), y ningún usuario tendrá un derecho automático o adquirido a recibir pagos o compensaciones provenientes del Fondo. 6.10.5 Transparencia y Modificación
Roxom publicará resúmenes periódicos del saldo del Fondo de Seguro, incluyendo ingresos, egresos, asignaciones y ajustes aprobados, con el fin de garantizar la transparencia.
Roxom se reserva el derecho de modificar, ajustar o reasignar la estructura, composición o uso del Fondo de Seguro a su entera discreción, con la debida aprobación interna cuando corresponda, y previo aviso a los usuarios a través de los canales oficiales de comunicación. 7. Utilización de los Servicios SPOT 7.1 Naturaleza de los Tokens (Productos Sintéticos) El Servicio SPOT permite a los Usuarios comprar y vender acciones tokenizadas de instrumentos financieros del mercado estadounidense (los “Tokens”).
Los Tokens son productos sintéticos emitidos por un proveedor externo (Dinari Inc.) y están diseñados para replicar el desempeño económico del activo subyacente (por ejemplo, acciones, ETFs u otros instrumentos financieros). El Usuario entiende y acepta que:
(a) Los Tokens no representan, otorgan ni confieren propiedad legal ni beneficiaria sobre el activo subyacente.
(b) Los Tokens no confieren derechos de voto, derechos políticos, derechos económicos societarios ni participación en procesos de gobernanza.
(c) Los precios mostrados pueden diferir de los precios reales o de referencia del activo subyacente.
(d) Los derechos del Usuario se limitan estrictamente a la exposición económica del Token y no incluyen derechos asociados al instrumento financiero real. La custodia de cualquier activo subyacente, si lo hubiere, es provista exclusivamente por un tercero ajeno a la Empresa (Dinari Inc.). 7.2 Precios, Características de Mercado y Ejecución Los precios mostrados para la compra o venta de Tokens son únicamente indicativos y pueden provenir de proveedores internos o externos de liquidez. Los Tokens pueden negociarse en horarios distintos a los del mercado del activo subyacente, lo cual puede generar diferencias significativas de precio. La Empresa no garantiza:
(i) la equivalencia entre el precio del Token y el precio del activo subyacente;
(ii) la disponibilidad continua de liquidez;
(iii) la ejecución al precio de referencia mostrado inicialmente. El Usuario reconoce que el monto final de cada transacción será el precio efectivamente mostrado al momento de ejecutar la orden. La liquidación de operaciones podrá experimentar demoras según disponibilidad del proveedor externo, congestión de red o procesos internos. El Usuario asume todos los riesgos derivados de diferencias de precio, volatilidad del mercado, restricciones de liquidez, slippage, spreads variables o eventuales demoras operativas. 7.3 Límites Operativos e Irrevocabilidad Las operaciones SPOT podrán estar sujetas a límites mínimos y máximos que serán informados dentro de la Plataforma.
Todas las órdenes enviadas por el Usuario son irrevocables una vez ejecutadas. La acreditación de Tokens o saldos podrá demorar hasta veinticuatro (24) horas dependiendo de condiciones operativas del proveedor externo o de la red. 7.4 Pago de Dividendos Si el activo subyacente de un Token distribuye un dividendo y el Usuario es elegible conforme a los registros del proveedor externo, la Empresa acreditará el pago en la moneda que determine, incluyendo BTC y/o stablecoins denominadas en dólares. El Usuario entiende y acepta que:
(a) El proveedor externo puede descontar tarifas del dividendo.
(b) Dividendos inferiores a USD 1,00 por evento no serán distribuidos (pudiendo ser retenidos o acumulados por el proveedor).
(c) Podrán aplicarse retenciones impositivas, incluyendo las establecidas por el IRS de EE.UU.
(d) El proveedor externo podrá exigir formularios o información fiscal adicional antes de procesar cualquier dividendo. La Empresa actúa únicamente como canal de acreditación y no es responsable por importes, cálculos, elegibilidad ni plazos. 7.5 Acciones Corporativas y Ajustes Las acciones corporativas relacionadas con los activos subyacentes (splits, fusiones, dividendos, etc.) no otorgan al Usuario derechos frente al emisor real. En su lugar:
(a) Cualquier ajuste se reflejará mediante mecanismos de mint/burn o ajustes económicos definidos por el proveedor externo.
(b) Los derechos de voto permanecerán en el proveedor externo o custodio.
(c) La Empresa no soporta mecanismos de voto, proxy ni participación societaria. 7.6 Retiros, Transferencias y Limitaciones El Usuario reconoce que los Tokens:
(a) No son retirables on-chain.
(b) No son transferibles a wallets externas conforme a la política del proveedor.
(c) Pueden estar sujetos a pausas operativas, restricciones de liquidez o limitaciones de servicio. 7.7 Consideraciones Regulatorias y Legales El Usuario entiende que los Tokens no son acciones reales y no están registrados ante la U.S. Securities and Exchange Commission (SEC).
Su venta se realiza bajo la exención Regulation S, disponible únicamente para personas no estadounidenses (“non-U.S. persons”). Está estrictamente prohibido el acceso, reventa, redistribución o puesta a disposición de Tokens:
(i) desde Estados Unidos,
(ii) a U.S. persons, o
(iii) para su ulterior distribución en Estados Unidos. La disponibilidad del Servicio está sujeta a restricciones jurisdiccionales y regulatorias. La Empresa podrá limitar, suspender o modificar el acceso al Servicio SPOT en cualquier momento. 7.8 Asunción de Riesgo Al utilizar el Servicio SPOT, el Usuario acepta los riesgos inherentes a:
(i) instrumentos sintéticos;
(ii) dependencia de proveedores externos para emisión y custodia;
(iii) desvíos entre precio del Token y el activo subyacente;
(iv) condiciones variables de liquidez o disponibilidad del proveedor. La Empresa no garantiza paridad económica, precisión del tracking, continuidad del servicio, rendimiento del activo subyacente ni disponibilidad permanente del proveedor externo. 7.9 Suspensión y Modificación del Servicio SPOT
La Empresa podrá limitar, suspender, restringir, discontinuar o modificar total o parcialmente el Servicio SPOT en cualquier momento y sin necesidad de preaviso, incluyendo de manera no taxativa, en los siguientes supuestos: (a) cambios operativos, tecnológicos o comerciales del proveedor externo;
(b) exigencias regulatorias o legales, nacionales o internacionales;
(c) decisiones de política interna de la Empresa;
(d) riesgos operativos, de seguridad o de integridad del mercado;
(e) interrupciones o indisponibilidad del proveedor externo. El Usuario reconoce y acepta que: (i) la Empresa no garantiza la continuidad del Servicio SPOT;
(ii) podrá suspender o interrumpir el acceso de manera inmediata cuando resulte necesario;
(iii) no será responsable por pérdidas, daños o expectativas resultantes de la suspensión, modificación o discontinuación del servicio;
(iv) la suspensión del servicio no dará derecho a compensación alguna.
- Comisiones
- Riesgos asociados a los Activos Digitales
La Empresa pone a disposición de todos los usuarios un Aviso de Riesgos, diseñado para explicar de manera clara y transparente los riesgos asociados con la operativa dentro de la plataforma. Este documento proporciona información esencial sobre los posibles escenarios y situaciones que podrían afectar las inversiones realizadas a través de nuestros servicios.
- Correcto uso de la Cuenta
- Suspensión o Terminación
- Cierre de Cuenta a solicitud del Usuario
- Propiedad Intelectual
- Limitación de Responsabilidad
La Empresa no garantiza la continuidad, disponibilidad, precisión, integridad o exactitud de los Servicios ni de los datos provistos por terceros, en especial los necesarios para SPOT (Sección 7) y Derivados (Sección 6). 16.2 Alcance de Nuestra Responsabilidad Ni la Empresa ni ninguna de sus Afiliadas será responsable por pérdidas sufridas por el Usuario o por terceros, excepto cuando la pérdida resulte única y directamente de negligencia grave, dolo, fraude real o incumplimiento material y continuo de estos Términos por parte de la Empresa. En ningún caso nuestra responsabilidad total acumulada excederá el monto de las comisiones efectivamente pagadas por el Usuario a la Plataforma en los doce (12) meses anteriores al evento que generó la pérdida.
Dicho monto constituirá compensación total, única y final, sin que procedan otros reclamos o remedios, ya sean legales o equitativos. El Usuario reconoce que la Empresa no conoce circunstancias especiales del Usuario y que el único remedio disponible es la compensación monetaria, excluyéndose acciones in rem, medidas cautelares, mandatos de hacer o cumplimiento específico. 16.3 Supuestos en los que NO existe responsabilidad Sin perjuicio de cualquier otra disposición, la Empresa no será responsable —ya sea directa o indirectamente— por pérdidas derivadas de: a. Riesgos propios de los activos digitales i. Protocolos subyacentes, fallas de red, forks, airdrops, cambios de funcionamiento o ataques a blockchain.
ii. Riesgos identificados en la Advertencia de Riesgos actualizada.
iii. Que un Token sintético mantenga o no su paridad respecto del activo subyacente. b. Datos, precios o información i. Cualquier inexactitud, desfase, error, omisión o defecto en los datos de precios.
ii. Retrasos en la transmisión o interrupción de datos de mercado.
iii. Diferencias entre precios mostrados y precios ejecutados (ver Sección 16.4 Manifest Errors). c. Errores técnicos, fallas o interrupciones i. Mantenimiento programado o no programado.
ii. Fallas en internet, congestión, caída de servidores, latencia, desconexiones, ataques informáticos.
iii. Fallas de hardware del Usuario, malware, virus, spyware, ransomware, phishing o spoofing.
iv. Fallas en dispositivos o software utilizados para acceder a los Servicios. d. Decisiones operativas o regulatorias i. Rechazo o demora en abrir una cuenta.
ii. Suspensión, retención, congelamiento o cierre de cuentas (ver Sección 14).
iii. Cambios en límites operativos o parámetros de riesgo.
iv. Decisiones de soportar o deslistar activos. e. Acciones de terceros i. Fraudes, estafas o conductas de terceros donde la Empresa solo actúe como procesador.
ii. Acciones u omisiones de otros usuarios o proveedores externos. f. Fallas de ejecución i. Órdenes no ejecutadas, ejecutadas parcialmente o ejecutadas con demora.
ii. Longitud del tiempo necesario para completar transacciones. g. Acciones iniciadas por usted i. La Empresa no será responsable por pérdidas sufridas por los usuarios como resultado de impericia, inexperiencia o falta de conocimiento en el uso de productos financieros complejos, incluyendo: operaciones con apalancamiento que implica riesgos elevados que pueden resultar en pérdidas superiores al capital invertido, operaciones con productos derivados son altamente especulativas y están sujetas a fluctuaciones significativas del mercado y malas decisiones de trading toda vez que la Empresa no garantiza rendimientos ni resultados específicos y no será responsable de decisiones de inversión equivocadas o mal informadas. 16.4 Manifest Errors y volatilidad extrema La Empresa podrá cancelar, revertir o ajustar operaciones afectadas por un Manifest Error, incluyendo precios imposibles, fallas de motor, latencia extrema o datos falsos o incompletos provenientes de terceros.
El Usuario renuncia a reclamos por pérdidas derivadas de dichas acciones, incluso si implican pérdida de oportunidad o beneficios no realizados. Durante eventos de volatilidad extrema, congestión de mercado o estrés operativo, la Empresa podrá modificar parámetros, suspender operaciones o cerrar posiciones conforme las Secciones 6 y 7, sin responsabilidad adicional. 16.5 Daños indirectos, lucro cesante y pérdida de oportunidad En ningún caso la Empresa será responsable por:
- Lucro cesante
- Pérdida de negocio
- Pérdida de oportunidad
- Pérdida de datos
- Daños especiales, punitivos, ejemplares, agravados o consecuenciales
aunque tales daños fueran previsibles o la Empresa hubiera sido advertida de su posibilidad. - 16.6 Plazo máximo para iniciar reclamos (“Time Bar”)
Si la ley no permitiera reducir este plazo, se aplicará el período mínimo permitido. 16.7 Prestación del Servicio “AS IS” y “AS AVAILABLE” El Usuario reconoce que la Plataforma se brinda “tal cual” (“AS IS”) y “según disponibilidad” (“AS AVAILABLE”), sin garantías expresas o implícitas de ningún tipo, incluyendo comerciabilidad, idoneidad para un fin particular, precisión, seguridad o ausencia de errores. Todos los riesgos derivados del uso de la Plataforma son asumidos exclusivamente por el Usuario. 16.8 Supervivencia Todas las limitaciones de responsabilidad contenidas en este Artículo subsistirán a la terminación de la Cuenta y continuarán aplicándose mientras exista cualquier relación o efecto derivado del uso previo de los Servicios. 16.9 Máxima Limitación Permitida por Ley En la medida máxima permitida por la ley aplicable, y salvo disposición expresa en contrario, la Empresa rechaza toda responsabilidad derivada del uso, imposibilidad de uso, suspensión, interrupción o terminación de los Servicios.
Nada en estos Términos limitará una responsabilidad que no pueda ser excluida por ley. 16.10. Derecho de Cancelación de Instrucciones y Órdenes 16.10.1 La Empresa se reserva el derecho, a su entera discreción, de cancelar cualquier instrucción y/o orden emitida por el Usuario en los siguientes casos: 16.10.2 Fallas Operativas:
Cuando existan interrupciones técnicas, errores operativos, fallos en los sistemas internos o externos, o cualquier otra circunstancia que imposibilite la correcta ejecución de la instrucción y/o orden. 16.10.3. Falta de Fondos:
Si el Usuario no cuenta con los fondos suficientes en su cuenta para cubrir los requisitos financieros asociados a la instrucción y/o orden, incluyendo pero no limitado a márgenes, costos de transacción o tarifas aplicables. 16.10.4. Incumplimiento Normativo:
Si la instrucción y/o orden del Usuario contraviene normativas legales, reglamentarias o políticas internas de la Empresa aplicables al servicio. 16.10.5. Sospecha de Actividad Fraudulenta:
Si la instrucción y/o orden presenta indicios de fraude, manipulación de mercado, lavado de dinero, o cualquier actividad ilícita. 16.10.6. Incompatibilidad de Precio:
Si el precio especificado en una operación no encuentra una contrapartida razonable en el mercado o si existe un desajuste en la cotización debido a alta volatilidad. 16.10.7. Fuerza Mayor:
Si la ejecución de la instrucción y/o orden se ve impedida por eventos de fuerza mayor, como desastres naturales, conflictos políticos, interrupciones en redes de comunicación, o cualquier otra situación fuera del control razonable de la Empresa. 16.10.8. Problemas con Contrapartes Externas:
En caso de que proveedores de liquidez, mercados asociados o intermediarios externos involucrados en la ejecución de la orden enfrenten interrupciones operativas o insolvencia. 16.10.9. Falta de Información o Datos Incorrectos:
Si la instrucción y/o orden del Usuario contiene información incompleta, errónea o ambigua que imposibilite su correcta ejecución. 16.10.10. Los errores en la conexión a Internet, la conectividad y la alimentación de precios a veces crean una situación en la que los precios que se muestran a través de la Plataforma no reflejan con precisión las tarifas del mercado. La Empresa se reserva el derecho, a nuestra entera discreción, de no permitir la explotación abusiva de Arbitraje (concepto de utilizar estrategias comerciales con el fin de explotar errores en los precios y/o realizar operaciones a precios fuera del mercado y/o aprovechando los retrasos en Internet, comúnmente conocidos como “arbitraje”, “sniping” o “scalping” en lo sucesivo, conjuntamente, denominados “Arbitraje”) a través de nuestros Servicios o en relación con nuestros Servicios; cualquier Transacción que se base en las oportunidades de arbitraje de latencia de precios puede ser revocada, a nuestra entera discreción y sin previo aviso.
- Ausencia de Asesoría Financiera o Legal
- Enlaces Externos o Acceso a aplicaciones de terceros
- Fallecimiento del titular de la Cuenta
- Activos Digitales Soportados
- Divisibilidad
- Cesión
- Canales de atención y comunicación disponibles. Medios de notificación
- Canales de información al Usuario.
- Contacto con personal de la Empresa
- Jurisdicción y Ley Aplicable
- Contacto de la Superintendencia del Sistema Financiero
- Aceptación de los Términos de la API
- Divulgación de Riesgos
Usar una API te permitirá utilizar, acceder, ejecutar comandos, consultas o solicitudes en relación con tu Cuenta, por y en tu nombre.
Antes de utilizar una API, deberás verificar tu identidad mediante una Clave API, que deberás generar en nuestro Sitio. La Clave API representa, verifica y autentica tu identidad ante nosotros, y se compone de un par de claves pública y privada.
Algunos proveedores externos pueden solicitar tu Clave API para ofrecer servicios complementarios. Compartirla equivale a entregar tus credenciales de acceso. Esto les permitirá acceder a todos los datos de tu Cuenta y emitir instrucciones en tu nombre. Deberás ejercer extrema cautela al verificar la confiabilidad de terceros que soliciten tu Clave API.
Las APIs están sujetas a limitaciones, como restricciones para enviar o recibir datos. Además, sus funciones están acotadas por los comandos disponibles. Las APIs también pueden estar mal diseñadas, sufrir errores o comprometerse.
Debés comprender y revisar la Documentación de la API la cual se encuentra publicada en el siguiente link [https://docs.roxom.com/] y que se actualiza regularmente. Cambios en límites, errores, comandos o su eliminación pueden afectar el funcionamiento de las API.
Podremos modificar el Uso de la API sin previo aviso ni actualizar la Documentación.
- Definiciones e Interpretación
- Descargo de Responsabilidad
Por lo tanto, no seremos responsables por pérdidas, inexactitudes de datos, costos ni daños indirectos, incidentales o consecuentes, incluyendo pérdida de ingresos o beneficios derivados del uso o imposibilidad de uso de la API, autorizado o no.
El usuario entiende y acepta que es responsable por los actos u omisiones de cualquier tercero o Cliente API que autorices a usar la API.
El hecho de proveer APIs no impide que:
- (i) desarrollemos nuestros propios productos o servicios, aunque sean similares a tu Cliente API; o
- (ii) modifiquemos las APIs o las formas de acceso a ellas en cualquier momento, sin previo aviso.
- Concesión de Licencia de API
Esta licencia no otorga derechos sobre:
- datos personales a los que se acceda a través de la API, de forma intencionada o accidental; ni
- propiedad intelectual contenida en los contenidos accesibles por la API.
- Conducta Negativa
Ni el usuario ni su Cliente API podrán:
- interferir con la API o con los servidores que la soportan;
- explotar o probar vulnerabilidades, inyectar scripts maliciosos, comandos, consultas o Código No Autorizado;
- usar la API de forma que comprometa la seguridad de los servicios, la API o los Datos del Servicio;
- interferir, modificar o desactivar funciones, controles o mecanismos de protección;
- realizar ingeniería inversa, descompilar o derivar el código fuente de la API;
- replicar productos o servicios de la Compañía o competir con su experiencia de usuario;
- monitorear disponibilidad o rendimiento de la API con fines de benchmarking;
- reenvasar o revender la API o los Datos del Servicio;
- usar la API para infringir derechos de propiedad intelectual o violar la ley aplicable;
- explotar comercialmente la API.
- Uso de la API y de los Datos del Servicio
El usuario es responsable de su seguridad y no asumimos responsabilidad por instrucciones emitidas por terceros que la usen.
El usuario se compromete a notificar a la Empresa de inmediato cualquier uso no autorizado de su Clave API.
El usuario acepta que la Empresa monitoree el uso para mejorar el servicio, asegurar el cumplimiento o por razones de seguridad y pudiendo auditar su uso para verificar cumplimiento o identificar riesgos. En caso de cualquier incumplimiento del presente Anexo y/o de los T&C, la compañía podrá revocar su acceso sin previo aviso.
- Documentación de la API
En caso de conflicto entre la Documentación de la API y este anexo, prevalecerá la Documentación de la API.
- Indemnización
- cualquier reclamo de un tercero vinculado al uso que el Usuario dé respecto de las APIs;
- fallos, caídas o pérdida de datos relacionados que el Usuario dé respecto de las APIs;
- violación de derechos de terceros; o
- reclamos por parte de terceros que usen Cliente API o aplicaciones derivadas de la implementación de la API.
La Empresa podrá notificar a terceros relevantes sobre la terminación del derecho de uso.