Skip to main content
This article explains where to find Roxom, how to contact the right team, and which official channels to use depending on your needs.

​
Support & Account Assistance

Roxom’s primary support channel is Roxy, our AI support agent. Roxy is designed to help you quickly with:
  • Account access issues
  • KYC or verification questions
  • Technical problems
  • Trading or platform-related inquiries
If your request requires human assistance, Roxy will seamlessly transfer the conversation to one of our Customer Success Engineers (CSEs) for further support.
You can also contact our support team directly at help@roxom.com if you are unable to reach Roxy or prefer email support.

​
Business, Partnerships & Institutional Inquiries

For business-related conversations, institutional access, or partnerships, please contact: Email: business@roxom.com This channel is intended for:
  • Institutional traders
  • Market makers
  • Strategic partnerships
  • Commercial or business inquiries

​
Community & Official Channels

Stay up to date and connect with Roxom through our official communication channels:

​
Roxom Official

Always make sure you are interacting with official Roxom channels.

​
Partner Program & External Proposals

Roxom is open to collaborating with creators, influencers, and community leaders. This includes:
  • Higher or customized commission structures
  • Co-marketing and content collaborations
  • Community growth initiatives
To get started, apply through the Partner Program form or contact us directly at:Email: business@roxom.com

​
Security Reminder

For your safety:
  • Roxom will never ask for your password, private keys, or funds
  • Be cautious of impersonators or unofficial accounts
  • If you notice suspicious activity, report it immediately to help@roxom.com
Using the correct channel helps us respond faster and keeps communication clear and secure.