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To comply with applicable laws and regulations, Roxom applies two different types of restrictions:
  1. Restrictions based on your country of residence (where you live)
  2. Restrictions based on your nationality or passport (citizenship)
These are evaluated separately during verification (KYC).
Important distinction
  • If a country is restricted by residence, you can’t use Roxom only if you currently live there.
  • If a country is restricted by nationality, you can’t use Roxom regardless of where you live.
Being born in a restricted country does not automatically make you ineligible.

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How eligibility is determined

Eligibility is determined during verification (KYC) based on:
  • Your verified country of residence
  • Your nationality / passport
Both are checked independently.

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Restricted Countries (by country of residence)

If you currently live in any of the following countries, you won’t be able to register or use Roxom. However, being born in one of these countries does not make you ineligible if you now reside elsewhere and your nationality is not restricted.
  • Afghanistan
  • Algeria
  • Angola
  • Australia
  • Belarus
  • Central African Republic
  • China
  • Congo (Democratic Republic of the)
  • Cuba
  • Ethiopia
  • Haiti
  • Iran
  • Iraq
  • Ivory Coast (Côte d’Ivoire)
  • Kenya
  • Lebanon
  • Libya
  • Mali
  • Monaco
  • Myanmar
  • Namibia
  • Nicaragua
  • North Korea
  • Russia
  • Somalia
  • South Sudan
  • Sudan
  • Syria
  • Ukraine
  • United States of America
  • Venezuela
  • Yemen
  • Zimbabwe

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Restricted Nationalities (passport / citizenship)

If you hold a passport or nationality from any of the following countries, you are not eligible to register or use Roxom — even if you live in a supported country.
  • Afghanistan
  • Algeria
  • Angola
  • Belarus
  • Central African Republic
  • Congo (Democratic Republic of the)
  • Cuba
  • Ethiopia
  • Haiti
  • Iran
  • Iraq
  • Ivory Coast (Côte d’Ivoire)
  • Kenya
  • Lebanon
  • Libya
  • Mali
  • Monaco
  • Myanmar
  • Namibia
  • Nicaragua
  • North Korea
  • Russia
  • Somalia
  • South Sudan
  • Sudan
  • Syria
  • United States of America
  • Venezuela
  • Yemen
  • Zimbabwe

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Why are there restrictions?

Roxom complies with applicable sanctions, anti-money laundering (AML), and other regulatory requirements to maintain a secure and lawful trading environment.

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Still have questions?

You can ask Roxy, our support chatbot, for quick answers. If you need further assistance, feel free to email us at help@roxom.com — we’re here to help! 😊

Accepted Documents for Identity Verification

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How to Complete Your Account Verification (KYC)

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