1. Make sure your phone number is correct
- Double-check that you selected the correct country from the dropdown and entered your phone number without spaces or special characters.
- Example: Enter 2914320702, not 291 432 0702 or (291) 432-0702.
2. Wait a few minutes
- Sometimes, SMS delivery may take a little longer depending on your mobile carrier.
- Please wait up to 5 minutes before requesting a new code.
3. Check your mobile signal
- Ensure your phone has a strong mobile network connection (Wi-Fi won’t help here since the code comes via SMS).
- Try toggling Airplane Mode on and off to refresh your network connection.
4. Tap “Resend code”
- If the code hasn’t arrived after a few minutes, use the “Resend code” option that appears below the input boxes.
- You can request a new code after 60 seconds.
5. Restart your phone
- Sometimes restarting your phone can help reset the connection to your mobile network and allow the SMS to come through.
6. Try with another phone number
- If you have access to a different number, try using it to complete the verification.
Still no luck?
If you’ve tried everything and still don’t receive the SMS, contact our support team. You can speak to Roxy, our support assistant, or write to [email protected] — we’ll help you understand what happened. Please include:- The phone number you’re trying to verify (including the country code from the dropdown).
- The approximate time you requested the OTP.