Where to check the status
Once you’ve submitted a withdrawal, you can track its progress right from the Withdraw Crypto screen.- Go to Assets → click Withdraw
- At the bottom of the screen, you’ll see the Recent Withdrawals section
- Asset
- Amount, fee, and total
- Network
- Destination address
- Transaction ID (TxID), if available
- Status of the transaction
What each status means
| Status | What it means |
|---|---|
| Pending | The withdrawal is being processed internally and hasn’t yet reached the blockchain. It may be waiting for batching, validation, or confirmation from Fireblocks. |
| Completed | Your withdrawal was successfully processed and sent to the blockchain. You’ll see a TxID you can click to track the transaction. |
| Failed | The withdrawal could not be processed due to an internal error (e.g., balance, limits, system issues). No transaction was created. |
| Rejected | Your withdrawal was blocked due to high-risk activity detected by Roxom’s KYT system (e.g., interacting with flagged addresses). No transaction was created. You will be contacted via email to resolve the case. |