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To keep your funds safe, Roxom requires secure authentication before allowing crypto withdrawals. This applies to all supported currencies — BTC, USDC, and USDT. This article explains what methods are accepted and what happens if your security settings change.

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What do you need to withdraw?

To withdraw crypto, you must have at least one of the following strong security methods activated on your account:
  • Passkey: biometric or hardware-based login (recommended)
  • Authenticator App (OTP): like Google Authenticator or Authy
These are in addition to your email OTP, which is enabled by default when you create your account.
If you haven’t activated either Passkey or an Authenticator App, you won’t be able to withdraw any currency (BTC, USDC, or USDT).

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How to set up a strong method

Go to Settings → Set Up Security and follow the instructions to activate:
1

Passkey

A fast and secure option that works across devices and browsers. Once enabled, it also simplifies logins.
2

Authenticator App (OTP)

Scan the QR code with your app and confirm using a 6-digit code.

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What happens if you change your security settings?

If you remove any security method from your account (such as disabling Passkey or removing your Authenticator App), all crypto withdrawals will be temporarily blocked for 24 hours as a safety precaution.
This cooldown does not apply when adding or updating a security method. Only the removal of an active method will trigger the withdrawal lock.
During this time:
  • The withdrawal flow will remain unavailable for all currencies.
  • You won’t see a prompt to reconfigure. Withdrawals will simply be disabled until the cooldown period ends.

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Can you operate with Passkey only?

Yes. If you have Passkey enabled, that alone is sufficient to unlock withdrawals for BTC, USDC, and USDT. Alternatively, you can use Authenticator App + email OTP if you don’t have Passkey configured yet.

How do I check the status of my withdrawal?

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How to deposit crypto into your Roxom account

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Last modified on March 26, 2026