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Someone contacted me claiming to be from Roxom

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How do I know if it was really Roxom?

Roxom communicates through three official channels only:
  • Email from @roxom.com domains
  • In-platform notifications
  • Social media accounts linked directly from roxom.com

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What would Roxom never ask you to do?

  • We will never ask for your OTP codes or attempt to authenticate into your account on your behalf
  • We will never ask you to transfer funds to an external wallet to “protect” or “verify” your account
  • We will never pressure you to act immediately because your account is “at risk”
If a message does any of these things, it’s not from Roxom.

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I already responded — what should I do?

  1. Stop responding to the contact immediately
  2. If you shared authentication codes, go through the account compromise steps right now
  3. Take a screenshot of the full conversation
  4. Submit it through the suspicious activity form
If the impersonation happened on a social media platform, report the account there as well.

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I think I was phished

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What is phishing?

Phishing is when someone tricks you into completing an authentication flow on a fake website or handing over your OTP codes through a message. It’s the most common attack in crypto because it doesn’t require any technical skills — it just exploits a moment of distraction.

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How do I know if it happened to me?

Did you click a link from an email, social media post, or message and then authenticate somewhere? Check the URL you landed on. Attackers register domains that look almost identical to the real one — a single character difference is enough.
Examples of fake domains: r0xom.com, roxom-exchange.com, roxorn.com. If the URL wasn’t exactly roxom.com, you may have been phished.

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How to always reach the real Roxom

  • Type roxom.com directly into your browser — don’t click links
  • Verify the URL begins with https:// and shows exactly roxom.com
  • Bookmark it once confirmed and use that bookmark going forward

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What to do if you were phished

  1. Go through the account compromise steps immediately
  2. Report it through the suspicious activity form

My account was compromised

Steps to take if you suspect unauthorized access.

Fraud and prevention

Common crypto scams and how to protect yourself.
Last modified on April 22, 2026