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If you believe your account has been compromised, follow these steps immediately.

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Secure your email first

Most account takeovers start with email. If an attacker controls your email, they can trigger authentication flows and lock you out. Securing your email first cuts off their main point of access.
  1. Change your email password immediately
  2. Enable 2FA on your email account before doing anything else

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Contact support

If something feels off, write to help@roxom.com. Share:
  • Your account email
  • A description of what you noticed
  • Any relevant timestamps
The more context you provide, the faster we can investigate.
Roxom staff will never ask for your OTP codes or attempt to authenticate on your behalf.

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Check for unauthorized transactions

Go to your transaction history and look for any withdrawals or operations you don’t recognize. Note the amounts, timestamps, and destination addresses, and include all of that in your support report. Acting quickly increases the chances of tracing the activity.

Impersonation & phishing

How to verify Roxom communications and avoid phishing.

Report suspicious activity

Submit a report to our Financial Crime Prevention team.
Last modified on April 22, 2026