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Crypto Deposits/Withdrawals

How to withdraw crypto from your Roxom account

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Step-by-step guide to withdraw BTC, USDC, or USDT from Roxom to an external wallet.

Withdrawing crypto from Roxom is a simple and secure process. You can withdraw BTC, USDC, or USDT to an external wallet. This guide covers the step-by-step flow and requirements for each currency.

Before you start

To make a withdrawal, your account must meet these requirements:

  • You’ve completed your Account Verification.
  • You’ve set up a strong security method:
    • Passkey (recommended), or
    • Authenticator App (OTP)

If you haven’t configured one yet, from the header, open your profile menu and go to Security.

How to withdraw crypto

You can always access the Withdraw option from the top-right corner of the platform, regardless of which page you are currently on.

Once in the withdrawal screen, follow these steps:

  1. Select coin

    Choose the currency you want to withdraw: BTC, USDC, or USDT.

  2. Choose destination

    You can withdraw to two types of destinations:

    Paste the recipient’s wallet address to send funds to an external wallet, or tap the book icon next to the input to pick one from your Address Book.

    The address must start with bc1, 1, or 3. If the address is invalid or incomplete, an error will appear.

    The address must be a valid EVM address starting with 0x. Make sure the destination wallet supports the selected network.

    Then select the network:

    The network is automatically set to Bitcoin (BTC): the only supported option for BTC withdrawals.

    Choose between Polygon, Base, and Ethereum. All three are EVM-compatible networks.

    Withdraw Crypto Jpg

    You’ll see an estimated arrival time below the selected network. This is a reference only and reflects the time for the transaction to be broadcast, not the time it will be credited on the receiving side.

    The destination wallet or exchange may require additional blockchain confirmations before making the funds available.

    Send funds directly to another Roxom user without going through the blockchain. Select the Roxom User tab and enter the recipient’s RoxID.

    Withdraw to a Roxom user using their RoxID

  3. Enter withdrawal amount

    Enter how much you want to withdraw. You’ll see your Available Balance at the top of the section, this shows how much you currently have in your Funding Account.

    DetailValue
    Minimum withdrawal0.00001 BTC + network fee
    Fee0.00005 BTC (5,000 sats)
    DetailValue
    Minimum withdrawal10 USDC + fee
    Fee1 USDC
    DetailValue
    Minimum withdrawal10 USDT + fee
    Fee1 USDT

    The total (incl. fee) shows the full amount that will be deducted from your balance.

    Withdraw Crypto interface showing the withdrawal flow

  4. Confirm withdrawal

    Click Withdraw to review the summary:

    • Destination address
    • Network
    • Amount
    • Fee
    • Total

    Click Confirm Withdrawal to proceed.

    Confirm Withdrawal dialog

Security verification

To complete the withdrawal, you’ll need to go through a security check. The steps depend on the method you have set up:

Passkey verification

You’ll be prompted to verify your identity using your device’s authentication method (e.g., fingerprint, face recognition, or device PIN). No additional step is required.

Authenticator App verification

This method requires two steps:

  1. Enter the 6-digit code from your authenticator app (e.g., Google Authenticator or Authy).
  2. Enter the verification code sent to your email.

Both codes are required to authorize the withdrawal.

What’s next?

Once your security check is completed, your withdrawal will be processed. You’ll receive an email notification once it’s on the blockchain.

Need help?

Still have questions? You can speak to Roxy, our AI support assistant, available 24/7 in the chat bubble at the bottom right of your screen.

You can also contact our support team directly at help@roxom.com.

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