How we keep the platform safe
Roxom does not voluntarily disclose user information to third parties. Disclosure is only made where required by a valid legal order or permitted under applicable AML/CFT regulation.- AML/CFT compliance — Roxom operates under AML/CFT frameworks in El Salvador and the Seychelles. Our team reviews transactions in real time and screens users and counterparties against international sanctions lists.
- Continuous monitoring — We monitor transaction patterns continuously. Unusual activity is flagged and reviewed before it escalates. All users and transactions are screened against global sanctions lists and politically exposed persons databases.
- On-chain analytics — We use on-chain data to trace funds, identify high-risk counterparties, and detect patterns associated with financial crime.
- Crime prevention — Roxom’s Financial Crime Prevention team monitors transactions, investigates suspicious activity, and acts on reports from users. Reports can be submitted anonymously.
Report suspicious activity
Use this form to report a transaction, wallet address, or behavior you consider suspicious. You can also report:- Phishing attempts
- Unauthorized account activity
- Communications impersonating Roxom
All reports are treated as confidential. Where required by law, Roxom may share information with competent authorities.
Law enforcement requests
Roxom cooperates with duly authorized law enforcement and judicial authorities in accordance with applicable law. We respond to lawful requests for user information, account data, transaction records, and asset freezing or transfer orders.- All requests must use an official institutional email address
- Requests via personal email, social media, or unofficial channels will not be accepted
- Roxom does not voluntarily disclose user information — disclosure only occurs where required by valid legal order
Submit a request
Use this form to submit an official information request, asset freeze order, or judicial transfer instruction. Each form must be submitted separately per individual. For transfer of frozen funds, include:- A signed court order
- Full destination account details
- Valid identification of the account holder
Related articles
My account was compromised
Steps to take if you suspect unauthorized access.
Trust & custody
How Roxom protects your assets.