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Roxom Pro

Roxom Pro troubleshooting

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Fixes for common issues in Roxom Pro: stale prices, locked data, typing going to the wrong place, layouts and alerts.

Prices aren’t updating

Check FEED in the bottom-right corner of the terminal. LIVE means the market-data connection is working. If it shows anything else, reload the page. US stock quotes are delayed about 15 minutes and are marked DELAYED; that is expected.

I see blurred or locked rows

Some data is limited by access level. The lock line in the window says what unlocks it (for example “Sign up free to see all 40 holders” or “Start your 14-day trial…”). See Plans and access.

What I type doesn’t go to the command line

When you click inside a window, that window receives your typing. Press ESC, ` or ⌘/Ctrl + K, or click the command line, to go back.

A window doesn’t change when I pick a ticker

The window may be pinned or on a different link group. Click its link badge in the title bar and choose a group or Follow selection. See Linking windows.

I changed a built-in layout and want it back

Type LP RESET or open ▾ on the layout tab and choose Reset to the original. If you want to keep your changes, save them first with SAVE AS NEW LAYOUT.

My layouts aren’t on my other computer

Layouts sync across devices with Pro. Without Pro they are saved only in the browser where you made them.

I can’t trade from the ticket

  • If the button says LOG IN TO BUY…, sign in first.
  • Live orders need identity verification (KYC).
  • Trading paused for this market means the market is closed or paused right now.
  • Check that you have enough balance in the currency you pay with. Move funds from Funding to Trading in ACCT if needed.

My alerts don’t notify me

  • Open the CHANNELS tab in ALRT and check your email, Telegram, Discord or webhook settings.
  • For browser notifications, choose Allow desktop notifications in the ALRT window menu and allow them in your browser.
  • Make sure the alarm is turned on, and re-arm it if it already fired and is set to ONCE.

Report a bug or contact support

Type ERR and press ENTER to report a bug or get help. You can also contact Roxom.

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